A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Project Manager

Job level Middle
Work exp No work experience To 15 Years or above
Education Bachelor Degree
Within Hong Kong
Employment type Contract
Industry Banking
Job function Banking / Finance > General / Operations
Banking / Finance > Project Management
Banking / Finance > Others
Published On 26/01/2018

Chief Operating Officer (COO) Office

We are currently seeking a high caliber professional to join our department as Project Manager.


Principal responsibilities

The job holder will typically be required to manage one or more projects with some level of complexity and scope. Project Managers plan, mobilise and direct projects of medium to high complexity and scale from definition to closure. They are typically responsible for the end to end delivery of a single project or workstream of a larger project or programme, proactively balancing scope, schedule, budget, risks, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible for deploying the Group Project Management framework and other Business Transformation Frameworks within their project. They work closely with global business, function, operation, technology and services key stakeholders and management teams to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours; and timely deliver the assigned projects. Project Managers may support 'small changes' by providing oversight and guidance to multiple smaller initiatives within a priority market.


  • Produce a well-defined project plan, identifying the key milestones and assigning responsibilities/resources
  • Identify and share the resource requirements of the project, to the project sponsors requesting the appropriate skill set and/or experience
  • Mobilise the project team and manage all project stakeholders
  • Provide timely reports on project status, risks and issues, evaluating project performance based on management information
  • Maintain project change control, ensuring any changes to baseline are managed through change request and all impacts are considered
  • Promote and take accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken
  • Ensure project team follow quality assurance processes, Group Project Management Frameworks and methodologies to ensure the common high performance approach
  • Ensure governance processes and decisions; by engaging the project sponsor and stakeholders effectively, and running of effective Steering Committee
  • Manage standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuing accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
  • Adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.



  • Possess strong sense of business and banking environment, product and operation knowledge, risk and compliance requirement, as well as technology or operation know-how in order to stay ahead and make fast adjustment to changing business need.
  • Possess sound project management skill to ensure that projects are successfully delivered within the shortest possible time in cost effective manner to meet business need.
  • Possess robust sense of resources optimization for both systems development resources and all stakeholders’ resources to effectively deploy constrained resources to the focus areas aligning with business priorities.
  • Possess innovative mind on driving high productivity within the department and for the concerned customer groups.
  • Possess good customer management skill to maintain close relationship with the concerned customer groups


The following complexity have brought about a multitude of additional responsibilities and difficulties on top of the strong demand of timely delivery of new products and services:

  • Rapid expansion of our Bank in local and China Mainland market, which requires the change and project support under a totally different culture / banking environment / customer behavior / systems and process / compliance and legal requirement etc.
  • Shift of business focus to investment products, insurance services, SME banking, treasury services, private banking and sales management, which requires expertise knowledge of change and project management.
  • Growing concern on compliance and risk management, which increases the complexity on change and project management.
  • Pressing demand for automation to meet business needs, which demands technology knowledge on change and project management.
  • Surging drive on business transformation, which creates heavy demand on change and project management support.


(Candidates with less experience will be considered for the position of Assistant Project Manager.)


To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and submit your online application by clicking . You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.