Project Manager, BTO

Job level Middle
Work exp No work experience
Education Bachelor Degree
Within Hong Kong
Employment type Full Time
Industry Insurance / Pension Funding (MPF)
Job function Information Technology > IT Project Management
Legal / Professional Services > Business Consultancy
Digital / Web / Mobile > Others
Published On 20/09/2019
ref. 19000AM6_26275

This role will work closely with the Senior Project Managers within the Business Transformation Office (BTO) team. The role will be responsible for the day to day planning & delivery of project activities for various transformational initiatives. It is an exciting opportunity to work on high profile projects with a primary focus on the Hong Kong business.


· Apply structured methodology and manage identified business efficiency initiatives

· Support and engage senior leaders and business sponsors

· Establish, lead and motivate the project team on the delivery of reengineering and other efficiency enhancement projects according to agreed time and cost estimates

· Conduct cost and performance diagnosis (quantitative and qualitative) to determine root causes of inefficiencies and recommend solutions

· Create and manage actionable process design deliverables, including but not limited to process maps, procedure documents, responsibility matrices, performance measurements, etc.

· Work with project teams to integrate change management activities into the overall project plan

· Communicate to status updates, risk/issues and progress of assigned efficiency initiatives to project stakeholders

· Provide process engineering support to other business and IT projects with process change elements

· Manage other back-office related projects as required by senior management

· Provide support in building capability required to support all reengineering and related efficiency enhancement projects

· Coach and develop junior members of the Business Transformation Office; and build capabilities to meet ongoing needs

· Measure and track success of reengineering and efficiency enhancement projects through formal post-implementation reviews and continuous monitoring of defined KPIs

· Promote awareness in process efficiency and basic knowledge of business process management in the business unit

· Other tasks or duties as assigned by Senior Management.


· Degree qualified, preferably in Business, Finance, IT/Engineering or related disciplines.

· Strong management/consulting experience in Operations Development, Business Process Management, Change Management and/or Management Consulting; with at least 2 years in a project manager or equivalent capacity

· Experience in working on large scale organisation-wide reengineering projects, preferably in a financial services institution

· Strong change management and stakeholder management skills; with proven capability of influencing and facilitate executive level decisions

· Demonstrates a detailed understanding of the demand management process and core IT applications, and understands how technology enables core business processes across the organisation

· Demonstrates a sound understanding of project governance end to end including decision points and handoffs, and the change control process

· All written and verbal communications (e.g., delivery of presentations, user workshops) tell a clear story and communicate complex ideas clearly and concisely to audiences at all levels

· Knowledge of life and/or general insurance operations an advantage

· Good communication skills in English and Cantonese