HKMC has operated as a health maintenance organization (HMO) delivering the best possible care to our patients. We aim to provide the highest quality medical service, in an effective fashion, and continue to recruit physicians of the highest caliber. To cope with our rapid growth, we now invite applicants...
HKMC has operated as a health maintenance organization (HMO) delivering the best possible care to our patients. We aim to provide the highest quality medical service, in an effective fashion, and continue to recruit physicians of the highest caliber. To cope with our rapid growth, we now invite applicants for the following positions :-

Reception Floor Manager/Patient Relations Officer

Job level Entry
Education Not applicable
Location
Central
Employment type Full Time
Benefits Medical plan, Performance bonus
Industry Medical Services / Pharmaceutical / Hospitals
Job function Administration > Personal Assistant / Executive Assistant
Administration > Receptionist
Medical Services > Others
Published On 19/12/2018

Responsibilities will include:

  • Greeting patients, guiding patients on their arrival to our clinic
  • Create a warm, stress-free atmosphere when patients arrive at our clinic
  • Liaising with reception and cashier staff and ensure patients feel comfortable while waiting for their appointments
  • Ensure the reception area is kept clean and tidy
  • Handle any patient questions or complaints calmly
  • Oversee daily operations of the reception and cashier area

Requirements

  • Minimum 2 years’ relevant clinic/customer service experience preferred, and past receptionist experience and clinic solution software experience would be a bonus
  • Mature, pleasant, good telephone manners, team-player with strong interpersonal & multi-tasking skills
  • Complaints Handling experience
  • Fluent in English, Cantonese and conversational Putonghua
  • Immediate availability an advantage
  • 5.5 days work

 

Personal data will be used for recruitment purpose only.