Hong Kong Dermatology & Laser Centre Specialist Medical Centre in Central is looking for

Hong Kong Dermatology & Laser Centre
Specialist Medical Centre in Central is looking for

Reception Manager

Job level Middle
Location
Within Hong Kong
Employment type Full Time
Industry Medical Services / Pharmaceutical / Hospitals
Job function Administration > Receptionist
Administration > Administration / Operation Manager
Published On 13/07/2019

Responsibilities

  • Front desk service duty: supervising junior receptionists to provide prompt and effective service; answer phone call and inquiries; greet and farewell patents; appointment bookings; ensure recognition of VIP / Repeat patients and work on a system to record their preferences; dealt with patients’ complaints.
  • Clinic flow maintenance duty: plan room placement; assist medical staffs to set, clear and serve the rooms whenever necessary; escort patients to rooms; regular check of clinic area; periodic review of appointments; possess and convey effective communication with patients, doctors and medical service teams
  • Clerical and Administative support: general clerical and office administrative work, filing of medical documents, establish and review SOP to upgrade service level,
  • To undertake other reasonable jobs assigned by Director of Clinical Service from time to time

Job Requirements

  • Bachelor’s degree in Hospital or Healthcare Management or other CS related discipline.
  • Minimum 5 years solid Front office CS experience, preferably with healthcare related background such as Hospital or Medical Group services.
  • Excellent command of spoken and written English, Mandarin and Cantonese
  • Mature, independent, proactive, service-oriented with superior interpersonal skills
  • Strong problem solving and emergency management techniques
  • Shift duties are required

We offer highly competitive salary commensurate with qualifications and experience at range 20-25K. Interest party please send resume and expected salary by clicking