Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:Banking & FinanceProperty & ConstructionInformation TechnologyEngineeringLegal & Professional ServicesLuxury...

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

  • Banking & Finance
  • Property & Construction
  • Information Technology
  • Engineering
  • Legal & Professional Services
  • Luxury Retail
  • Top Executives

For general enquiry, please send email to info@ebrohrs.com

 

Regional IT Service Delivery Manager

Job level Middle
Work exp 7 Years To 15 Years or above
Location
Within Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Information Services
Information Technology > Technical Writing / Consulting
Published On 04/05/2020

The Job

  • Client: A Global IT / Business Consultancy
  • Position: Regional IT Service Delivery Manager
  • Responsibilities:
    • Provide Service Management services for clients in various geographical locations
    • Be the prime contact with the clients for the day-to-day services and activities that include escalation and complain handling, request coordination and management and processes refinement
    • Refine existing internal processes for an error-free service delivery
    • Manage and expand a variety of client relationships
    • Design, develop and implement cost effective solutions according to customer requirement
  • $50-60K, 5 day, medical, bonus

 

Requirements

  • Bachelor’s Degree or above in Computer Science or related disciplines
  • Industry Certified in ITIL / PMI, etc.
  • 7-12 years of relevant experience; Manufacturing/Factory support delivery experience is desirable
  • Good understanding of IT Infrastructure, Contract and Vendor Management
  • Good mix of transition (external customers), delivery and project experience in EUC and FSO environment
  • Experience in desk-side desktop management, maintenance, deployment and vendor management
  • Willing to travel (up to 60%)
  • Fluency in spoken and written English and Cantonese

 

Applicants please send resume with current & expected salary to