Kerry Hotels are vibrant and buzzing with life and activity. Each Kerry hotel is defined by a spirited style and a careful attentiveness that bestows a sense of individuality to all guests. Kerry Hotel Hong Kong is one of our newest additions to the family and will be an iconic destination not only for...
Kerry Hotels are vibrant and buzzing with life and activity. Each Kerry hotel is defined by a spirited style and a careful attentiveness that bestows a sense of individuality to all guests.

Kerry Hotel Hong Kong is one of our newest additions to the family and will be an iconic destination not only for guests but for visitors and residents of Hong Kong.

The defining qualities of the Kerry brand, is to create an environment that can promote a balanced lifestyle for our guests and colleagues to embrace individuality and style with an unpretentious manner. Kerry evokes adaptability by creating a socially stimulating environment.

Reservations Agent

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location
Hunghom
Employment type Permanent
Benefits 5-day week, Competitive pay, Dental plan, Discretionary bonus, Education subsidies, Insurance plan, Medical plan, Transportation allowance
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Others
Travel / Tourism > Reservation / Ticketing
Published On 12/02/2019

Key Responsibilities

  • To master the room product in term of layout physical attribute, benefits, amenities etc.
  • To effectively differentiate room type to match the right product with specific guest needs.
  • To be fully conversant with the hotel's rate structure particularly on public rate offers.
  • To fully understand market segmentation and other statistical tracking requirement to accuratelt qualify booking data
  • Provide warm and professional first impression to guests who call to make room reservations.

 

Experiences and skills required

  • Diploma/Degree holder in Hotel & Catering Management or related disciplines
  • A minimum of 1 years' working experience in hospitality industry, fresh graduate with similar work experience is welcome
  • Excellent communication, interpersonal and presentation skills
  • Well-versed in both written and spoken English and Chinese
  • Mature with positive thinking and guest oriented
  • Good team player

 

Interested candidates, please send resume to [ ] .