Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and...
Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and we always encourage continuous learning and striving for the best.

Reservations Manager

Job level Middle
Work exp Minimum 5 Years
Education Diploma / Certificate
Location
Tsuen Wan
Employment type Permanent
Benefits Discretionary bonus, Meal allowance, Medical plan, Special / extra leave
Industry Hospitality / Hotel Services
Job function Travel / Tourism > Reservation / Ticketing
Published On 12/02/2019

Responsibilities:

  • Ensure all kind of reservations requests, amendments and cancellations as well as for different profiles are properly, promptly and corrected linked and entered in Opera PMS
  • To implement room inventory control & selling strategies as directed from Director of Revenue and eBusiness
  • To monitor the development of forecasted occupancy on a daily basis and acts / decide accordingly to ensure maximum occupancy at an average room rate in line with the budget
  • Ensure all correspondences for reservations are replied promptly, correctly and professionally
  • To handle guest’s comments and complaints in related to Reservation issue effectively
  • To conduct on-the-job training of job tasks and service skills to the Reservation team
  • To develop the Reservation team to ensure the constant delivery of excellent guest service
  • To recruit, select and train team members

Requirements:

  • Diploma holder in Hospitality Management or related discipline
  • A minimum of 5 years’ relevant experience with previous experience n supervising a reservation team
  • Independent and resourceful with good leadership skills and organization skills with a high level of accuracy
  • Excellent communication skills and ability to build effective long-term relationships
  • Passion for team coaching and development
  • Good knowledge of Microsoft Office, Opera PMS and SiteMinder system
  • Good command of both written & spoken English and Chinese (Mandarin)
  • Immediate available is preferable

Fringe Benefit:

  • Free Duty Meal
  • 12 days Annual Leave
  • Birthday Leave
  • Marriage Leave
  • Full Paid Paternity Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Staff Dining Privileges
  • Staff Rates on Hotel Guest Room
  • External Training Subsidy
  • Discretionary Bonus

 

 

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Human Resources & Training Department at email [ ] / Whatsapp 54679764

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.