Hotel Jen is a diverse collection of mid-range hotels in the best locations across Asia Pacific, the newest hotel brand in the Shangri-La Group. Hong Kong is brimming with contrasts – from sweeping views of Victoria Harbour and green mountainsides to tightly packed sidewalks and neon signs –...
Hotel Jen is a diverse collection of mid-range hotels in the best locations across Asia Pacific, the newest hotel brand in the Shangri-La Group.

Hong Kong is brimming with contrasts – from sweeping views of Victoria Harbour and green mountainsides to tightly packed sidewalks and neon signs – and that's why I love it. Lucky for you, we’re located in the perfect spot to enjoy the hustle and bustle of this modern metropolis.

We're always looking for people who love what they do as much as we do. We like simplicity, efficiency and authenticity topped with a big dose of fun and adventure.

So, if you're someone who wakes up and can't wait to get started, and wishes to put a smile on someone's face, then drop us a line as well as your job application.

Reservations Manager / Reservations Supervisor

Job level Middle
Work exp Minimum 3 Years
Education Bachelor Degree
Location
Sai Ying Pun, Western District
Employment type Full Time
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Sales / Business Development / Customer Service > Customer service / Sales Support
Travel / Tourism > Reservation / Ticketing
Published On 12/02/2019
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DUTIES

  • Responsible for the supervision of all activities pertaining to Reservations Department in order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profits
  • To ensure the smooth operations of the Telephone/Service Centre and ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently

Requirements

  • Holder of Degree in Hospitality or related discipline
  • Minimum 3 years' experience in a similar capacity
  • Customer oriented, good communications and upselling skills
  • Strong leadership skills & positive attitude
  • Detail oriented, independent and able to handle challenges
  • Good command on written and spoken English and Putonghua
  • Familiar with Opera System should be an advantage
  • Candidate with less experience may consider for the position of Reservations Supervisor

Attractive remuneration will be offered to the right candidate. Interested parties please send full resume, current and expected salary to Whatsapp: 6398 6690 or [ ]

Personal data collected will be treated with strict confidence and used for recruitment purposes only.