Shanghai Tang was brought to life by Hong Kong entrepreneur Sir David Tang’s vision, who sought to create the first Chinese lifestyle luxury brand in the world. By interweaving a culture spanning millennia with the dynamism of the turn of the millennium, the brand has married elegance and charm...
Shanghai Tang was brought to life by Hong Kong entrepreneur Sir David Tang’s vision, who sought to create the first Chinese lifestyle luxury brand in the world. By interweaving a culture spanning millennia with the dynamism of the turn of the millennium, the brand has married elegance and charm of Shanghai’s fashion and glam from the 1930s with a modern and ground-breaking style, in a process of radically transforming the tenets of tradition.

 

The brand audaciously embraces the concept of “made in China" going its own way, offering a contemporary Chinese style bereft of stereotypes and overblown ethnic undertones, incorporating the concept of “Nostalgic Chic" into “Modern Chinese Chic". Shanghai Tang succeeded in affirming worldwide, becoming advocate of an entirely Chinese taste and lifestyle, thus fascinating a various and international audience.

 

We are now inviting dynamic, enthusiastic and high calibre individuals to join us in Hong Kong.

Retail Manager

Job level Entry
Work exp Minimum 5 Years
Education Bachelor Degree
Location
Sheung Wan
Employment type Permanent
Benefits 13-month pay, 5-day week, Dental plan, Discretionary bonus, Insurance plan, Medical plan
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Sales Management
Published On 03/05/2019

Job Highlights

  • Degree holder
  • At least 5 years work experience
  • Entrepreneurship

 

Job Description

Duties & Responsibilities:

With a team of local staff, Retail Manager will provide leadership in the following areas:

1. Retail Business Development and Operations

  • Responsible for the shop operations, visual merchandising, interior works and marketing functions of Hong Kong and Macau
  • Lead and direct a team of Boutique Managers / Supervisors to achieve Company’s sales target.
  • Implement effective retail operation policy and standards to improve operational efficiency and provide feedback
  • Oversee the systems, internal controls and procedures; Ensure all policies and procedures are complied with particularly in respect to cash management, stock management and store security
  • Work with the retail planning and merchandising team to put together viable buy plans based on historical sales trends and market needs
     

2. Retail P&L and Budgeting

  • Take charge of each boutique’s P&L and maximize profitability by driving sales, minimize operating costs through effective management of systems and information
  • Participate in the yearly budget

3. Staff Management and Development

  • In coordination with HR Dept. define competitive and retention policies for retail team, in order to attract, motivate and retail qualitative team members.
  • Ensure leadership and motivate retail operations team through effective communication, proper performances management
  • Work closely with HR Department in managing Succession Planning to identify potential staff talent and coordinate relevant L&D programs and career development plans

4. Customer Shopping Experience

  • In coordination with Product Development & Merchandising and Sourcing-Production Department, maintain in-store adequate products offer:

- Monitor actual sales performances
- Ensure proper stock replenishment

5. Customer Service Excellence

  • Train retail team to Brand's Customer Service Standards
  • Monitor on-going compliance and performance through staff and customer feedback
  • Ensure prompt and adequate handling of customers' complaints, special requests or comments

6. CRM, Loyalty Program and Promotion

Closely coordinate with CRM Department to implement the following tasks:

  • Using brand's tools, manage customer relationships effectively.
  • Ensure proper understanding and management of loyalty program by retail team members and encourage VIP's enrollment.
  • Monitor performances of CRM and Loyalty Program, and ensure they contribute to revenue increase.
  • Provide to Communication Division appropriate feedback on the effect of current marketing initiatives and provide input for new marketing programs.

7. Reporting

Supplies monthly quality and quantity reports to Management about:

  • Sales trends and budget variations -Activities implemented in the Areas (selection, training, meetings, openings) -Competitor’s analysis (new openings, events, product, etc.) -Information concerning social and cultural events -Regularly communicates all important market information to management

8. Others

Any other tasks assigned by management from time to time.

 

Qualifications & Requirements:

  • Degree holder of Business Administration, Fashion Retailing or relevant discipline
  • At least 5 years work experience in similar area of work,ideally gained with international specialty retailers in luxury or premium branded sector, preferably within Apparel and Accessories
  • Strong commercial, operations and business acumen
  • Able to manage internal and external business relationship; excellent communication skills to gel and develop the team
  • Must have retail staff recruitment experience
  • Entrepreneurship – strong business sense; Results driven and performances oriented
  • Passion with fashion and sensitive to global fashion trends
  • Excellent command of both written and spoken English and Chinese. Other language is a plus.
  • Proficiency in PC operations such as MS Office (Excel, Word, etc.) 

 

We offer competitive remuneration package including 5-day work, double pay, variable bonus, medical, life, dental and AD&D insurance coverage. Please send full resume and expected salary to the Human Resources Dept., 23/F., Guangdong Investment Tower, 148 Connaught Road Central, Hong Kong and marked “Private & Confidential" on the envelope or by clicking []

(All information provided will only be used for recruitment related purposes. Only short-listed candidate will be notified)