Rewards and Offers Manager, Data and Analytics - Retail Banking and Wealth Management

Job level Middle
Work exp 4 Years To 6 Years
Education Bachelor Degree
Within Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Banking / Finance > Others
Digital / Web / Mobile > Customer Relationship Management (CRM)
Published On 21/12/2018
ref. 0000C832

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. 

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. 

We are currently seeking a high caliber professional to join our team as Rewards and Offers Manager, Data and Analytics

In this role, you will

  • Define requirements for the data products to cover the rewards and offers solutions
  • Work with the digital team to use data and intelligence to shape the customer journey
  • Work with IT to source and deliver the data and structure to support the business objectives.  This may include sourcing third party data and creating derived intelligence for contextual offers that match customer profile, behaviour and situational background
  • Work with the offers team to ensure the capture of the offers is appropriate for our needs and leverage AI to fill gaps and minimise the amount of data capture.  Solutions to include Home and Away offers
  • Coordinate messaging integration with Communication Hub for end to end delivery, notably for the mobile experience. 
  • Lead the team to deliver using agile techniques to deliver capability iteratively as part of a wider initiative 


To be successful in this role, you should meet the following requirements

  • Bachelor's degree, or equivalent
  • Extensive banking experience in Customer Relationship Management, business analysis and data analytics.
  • Strong communication, analytical, organizational, interpersonal skills are required, including the capacity to articulate the case for information management in the language of business.
  • Ability to develop cohesive working relationships with internal or external stakeholders
  • Have sufficient technical knowledge to understand a data model and determine gaps, be able to instruct a data scientist to build a model and could define detailed data and reporting requirements. 
  • The individual must be a strong communicator, able to simplify and clearly explain rather complex patterns to senior stakeholders
  • The individual should be capable of leading IT people and technical analysts, running and leading cross functional and geographical teams. 


For further details and application information please visit our career site, search under reference number 0000C832 

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hong Kong and Shanghai Banking Corporation Limited