For secure and confidential job application, please click the below link to get our email address. http://jpc.hk/confidential_apply.htm
For secure and confidential job application, please click the below link to get our email address.
 
http://jpc.hk/confidential_apply.htm

SALES & CUSTOMER SERVICE MANAGER - warehouse & logistics service / cold chain (KwaiFong)

Job level Middle
Work exp Minimum 5 Years
Location
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, Medical plan, Performance bonus
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Logistics / Transportation > Warehousing / Storage / Distribution
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Business Development
Published On 18/06/2021
 
THE COMPANY :
  • Korean company
  • Global logistics & warehousing service provider 
  • We are setting up a new cold chain warehouse, and hence looking for SALES & CUSTOMER SERVICE MANAGER  - with details as follows :


THE JOB :

  • Report to the Korean Branch Manager
  • Work with management and consultants to set up a new cold chain warehouse, as well as develop new customers; and manage CS team 
  • Lead Customer Service team of 8-10 members to deliver professional customer service to key accounts
  • Handle inquiries, turn inquiries to successful customers & deals 
  • Understand customers' need and provide solutions accordingly for Key Customers' Accounts
  • Conduct regular performance review with customers to guarantee service quality and suggest future improvement
  • Develop novel solutions and identify better service improvement and cost reduction opportunities
  • Lead the Team to professionally interacts with customers, building strong relationships with Operations, other cross-functional teams, and also sub-contractors
  • Drive and recommend continuous improvement initiatives to ensure the customer KPI are achieved monthly in high standard
  • Review and analysis the operations data and performance to prepare monthly management reports with sound recommendations
  • Over 5 years solid working experience in logistics/warehousing services/freight forwarding or relevant
  • Experience in setting up or participate to set up new warehouse is preferable 
  • Cold chain experience is a big plus
  • Supervisory or managerial level experience
  • Proficiency in Microsoft Word, Excel, Powerpoint and Outlook
  • Proficient in English, Cantonese and Mandarin
  • 13 months salary + performance bonus 
  • Medical benefits 
  • Office location : Kwai Fong 



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JPC Texson Ltd