For secure and confidential job application, please click the below link to get our email address.
For secure and confidential job application, please click the below link to get our email address.

SALES & CUSTOMER SERVICE MANAGER - warehouse & logistics service / cold chain (KwaiFong)

Job level Middle
Work exp Minimum 5 Years
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, Medical plan, Performance bonus
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Logistics / Transportation > Warehousing / Storage / Distribution
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Business Development
Published On 18/06/2021
  • Korean company
  • Global logistics & warehousing service provider 
  • We are setting up a new cold chain warehouse, and hence looking for SALES & CUSTOMER SERVICE MANAGER  - with details as follows :


  • Report to the Korean Branch Manager
  • Work with management and consultants to set up a new cold chain warehouse, as well as develop new customers; and manage CS team 
  • Lead Customer Service team of 8-10 members to deliver professional customer service to key accounts
  • Handle inquiries, turn inquiries to successful customers & deals 
  • Understand customers' need and provide solutions accordingly for Key Customers' Accounts
  • Conduct regular performance review with customers to guarantee service quality and suggest future improvement
  • Develop novel solutions and identify better service improvement and cost reduction opportunities
  • Lead the Team to professionally interacts with customers, building strong relationships with Operations, other cross-functional teams, and also sub-contractors
  • Drive and recommend continuous improvement initiatives to ensure the customer KPI are achieved monthly in high standard
  • Review and analysis the operations data and performance to prepare monthly management reports with sound recommendations
  • Over 5 years solid working experience in logistics/warehousing services/freight forwarding or relevant
  • Experience in setting up or participate to set up new warehouse is preferable 
  • Cold chain experience is a big plus
  • Supervisory or managerial level experience
  • Proficiency in Microsoft Word, Excel, Powerpoint and Outlook
  • Proficient in English, Cantonese and Mandarin
  • 13 months salary + performance bonus 
  • Medical benefits 
  • Office location : Kwai Fong 

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