Careers @ MACLAREN Founded 70 years ago as a British aviation company, Maclaren has been the leading parenting brand for 50 years and is the creator of the world’s first umbrella-fold baby buggy. At Maclaren we are more than just pioneers in the parenting industry – we are a group of individuals...

Careers @ MACLAREN

Founded 70 years ago as a British aviation company, Maclaren has been the leading parenting brand for 50 years and is the creator of the world’s first umbrella-fold baby buggy. At Maclaren we are more than just pioneers in the parenting industry – we are a group of individuals with a shared goal of innovation, service, and excellence – passion for ‘being the best’. We’re at the cutting edge of what we do, and we’re always seeking improvement. Our heritage is rooted in our products, but our continuing success is rooted in our people. Thanks to a talent pool across the world, from Connecticut, London, Paris, Barcelona, Cologne, Zurich, Hong Kong and beyond, we continue to expand. Our people come from diverse cultural, educational and geographic backgrounds and include some of the most creative, forward thinking people.

Maclaren, has transformed itself over the recent years starting with the brand taking back nearly all its third party distributorship relationships around the world. To continue our growth, we are seeking talented people to join us. Whether your skills or interests lie within fashion, product design, industrial design, technology, finance, sales, marketing or operations, we can offer you a wide range of challenging roles in a unique and growing environment.

From the moment that you join our team we aspire to make your employment experience a rewarding and engaging one. We are committed to providing our people with development and growth opportunities. We maintain an environment of radical openness, which fosters independent thinking and innovation. We’re looking for individuals who have the confidence to learn on the job and develop new ideas. Our people take pride in their work with a “can do” culture. They have passion, enthusiasm, energy, positive attitude and spirit.

What excites you? We want to hear. If you are energetic, hardworking and thrive in a collaborative and fast paced environment and are keen to grow professionally and personally, reach out to us by applying.



Job level Middle
Work exp 3 Years To 5 Years
Education Bachelor Degree
Language English
Benefits 5-day week, Discretionary bonus, Medical plan, MPF
Industry Manufacturing - Others
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 06/05/2019
ref. 2019-04-04







Sales Manager


Hong Kong


Full Time


This is a highly digital role. All account management, process and reporting must be operated through deployment of systems and digital platforms. Candidates must demonstrate technological acumen and an ability to quickly acclimate to new digital platforms.


Under the overall management of the Sales Manager, the Account Executive is responsible for Account Management of designated accounts.


Acting as the designated point of contact for the designated retailers

  • Apply “Know Your Customer” principles
  • Sales (Target-based on Revenue and Gross Margin)
  • Sales Operations (Sales Order Processing, Sales Administration, Training (Sales and Product Training)
  • Customer Service and After Sales (Retailers and Consumers)
  • Trade Marketing
  • Full and continuous deployment of Technology specifically the Trade Account Portal

Provide market intelligence on competition, products and activities. Ensure the Maclaren Brand is promoted and its integrity maintained, with particular emphasis on POS environment, activities and service.


Identify opportunities to develop business and increase sell-through.



Sales and Sales Reporting

  • Achieving Sales Targets of designated A and B Accounts
  • Tele-Sales with Group C Accounts
  • Identify areas of opportunity (Sales Events :: Retail Initiatives) and concern (Product Performance :: Retailer Performance) and generate action plans to achieve revenue and margin targets


Sales Operations

  • End-to-End responsibility for Sales Order Processing, from Order Receipt to Fulfilment to Invoicing
  • Customer Accounts Receivables, Customer Credit, Returns, Charge-backs, and Credit Notes
  • Ensure the finest financial stewardship of the designated accounts
  • Retailer EDI function
  • Operate and Service all accounts on the Trade Account Portal


Sales Forecasting and Inventory Reporting

  • Regular Sales Forecasting pursuant to the Sales and Demand Planning system
  • Reporting customer pipeline inventory levels and “sell-through” information by retailer


Trade Marketing Support

  • Trade Marketing with emphasis on POS environment and activities
  • Implement retailer marketing plans including POS and Merchandising, Product Training and Sales Training
  • All Events, Demos, and Retailer Conclaves
  • Ensure regular distribution of marketing materials and collateral


Customer Service and After-Sales

  • Customer Service and After Sales (Retailers and Consumers)
  • Service Centre Network Operations, including Spares Fulfilment and Repairs Reporting
  • Reverse Logistics and Warranty related matters
  • Collaborate closely with the Social Media Team and Retailers to promote the Brand locally and for synergistic marketing opportunities with retail customers through their own social media channels
  • Consumer Services and servicing all consumer enquiries and needs, including support of Customer Service Team and Social Media Team


Enthusiastic :: Energetic :: Organised :: “Can Do” Culture :: Positive Attitude

  • 2+ years of relevant experience in brands, sales and marketing
  • Willingness to learn and to apply
  • Adeptness for technology and ability to work with ERP and CRM systems
  • Outstanding communication skills
  • Languages: English plus local language proficiency required. Additional languages preferred.


50% of time is expected to be taken up by travel