Futurestep is the global industry leader in high-impact recruitment solutions; offering fully customized, flexible services to help organizations meet specific workforce needs. As a Korn/Ferry Company, Futurestep can meet a variety of workforce requirements; from RPO and project recruitment, to single...

Futurestep is the global industry leader in high-impact recruitment solutions; offering fully customized, flexible services to help organizations meet specific workforce needs.

As a Korn/Ferry Company, Futurestep can meet a variety of workforce requirements; from RPO and project recruitment, to single search and consulting, our solutions apply a truly world-class capability to deliver talent with impact, providing the experience and global reach to identify, attract and retain the people who drive business success.

With 39 offices across 20 countries, we have global reach with a diverse network that ensures that we cover the breadth of the talent pool as well as providing the local knowledge and expertise.

Security Manager

Job level Senior
Education Bachelor Degree
Not Specified
Employment type Full Time
Industry Security / Fire / Electronic Access Controls
Job function Construction / Property > Building & Construction
Published On 29/05/2019

About the Role


The Security Manager is the senior representative on the Global Security Team (GST) in the HK region, and holds responsibilities across the entire spectrum of safety and security management. The Security Manager is an integral part of the global security team and is charged with the holistic security and risk management of multiple WeWork markets and locations. This position reports to the Sr Security Manager for Greater China.




The Security Manager for HK is responsible for holistic security management in their region, to include physical security, crisis management, and technological and operational security design and implementation. The Security Manager interacts with senior WeWork executives as well as community teams in numerous WeWork spaces across the region. WeWork locations and members are our core clients, and one of the largest priority for this role is enabling new building openings and ensuring the security of established locations. The Security Manager also supports travel security, and facilitates meetings with local and federal law enforcement.


The Security Manager will maintain a regular travel schedule to help weave regional and local security management into the safety and security culture. The Security Manager will enable the GST to carry out its core mission statement, which is to secure and safeguard the WeWork member community's passion to succeed while doing what they love.


Core Duties

  • Advise the General Manager (GM), Director of Operations and City Leads (CL) on all safety and security needs
  • Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site, additionally providing onsite QC work and managing new vendor installations

  • Facilitate the completion of new building-opening checklists, follow-on maintenance schedules, create punchlists and ensure completion of outstanding items

  • Manage all service requests for site repairs, maintenance, and projects including:

    1. Maintaining service records

    2. Troubleshooting security problems and assessing the need for external service

    3. Managing vendors and schedule service dates

    4. Managing expectations and ensuring timely completion of projects

  • Conduct routine risk/threat assessments and provide the same to the GST
  • Develop and maintain a Regional Crisis Management Plan (RCMP) based on the WeWork Core Crisis Management Plan (CCMP). Develop, rehearse and modify all associated security, crisis and emergency plans across the region
  • Conduct investigations into security and safety incidents at assigned sites to include, but not limited to fraud, theft, burglary, assault, safety incidents - including interviews, cctv review, and appropriate documentation
  • Manage the regional security ZenDesk (helpdesk) ticketing system
  • Define, plan, coordinate, drive and execute of security upgrade, retrofit, and member request security projects
  • Provide regional safety and security training based on GST requirements, regional trends, zendesk tickets, and business requests
  • Answer all potential and current member requests for business compliance and future planning requirements
  • Develop and maintain a security culture by meeting with stakeholders, creating new stakeholders and seeking out value adds for security partnerships
  • Enforce budgetary compliance as it relates to service at each location
  • Be available 24/7 for emergency response at selected sites
  • Be able to perform all the necessary duties of the Security Lead position

Minimum Requirements

  • 5+ years of experience managing security operations in a corporate environment
  • Solid understanding of all low voltage technology (CCTV, alarms, access control).
  • Experience designing security for new buildings or facilities, to include placement of access control systems, cameras, and VMS systems, conducting risk assessments, and standing up security officers
  • Understanding of basic networking concepts (IP addresses, MAC addresses).
  • Demonstrated experience managing large scale projects with multiple deadlines and stakeholders
  • Experience operating in matrixed environments with global reach
  • Experience with helpdesk applications and service management software
  • Highly proficient in all Microsoft applications; ability to learn and use new platforms
  • BA/BS degree or equivalent practical experience.

Beneficial Experience:

  • Experience with S2 Access Control System
  • Experience using Zendesk ticket management system
  • Life safety training


The successful applicant will:

  • Be a self-starter - WeWork’s GST is a dynamic team securing a creative and dynamic culture
  • Be a valued GST member and team player - Security is 24/7 and we work together to get it done
  • Be innovative and creative by nature
  • Be a confident public speaker, with the ability to influence senior executives and stakeholders
  • Demonstrate a high-level of attention to detail
  • Be able to multitask across multiple platforms, departments, time zones, and cultures
  • Be able to liaise with external safety and security organizations in a professional manner
  • Maintain the highest professional standards within the WeWork message and concept