Want to fulfil your ambition in FinTech? Here’s where you start. Qupital is Hong Kong’s leading invoice finance platform. Our innovative technology empowers businesses to go beyond the traditional financing obstacles and achieve accelerating growth.  The safe, secure and easy to use online auction...

Want to fulfil your ambition in FinTech?

Here’s where you start.

Qupital is Hong Kong’s leading invoice finance platform. Our innovative technology empowers businesses to go beyond the traditional financing obstacles and achieve accelerating growth.  The safe, secure and easy to use online auction platform help businesses fund against receivables by connecting them with institutional investors interested in a brand-new asset class.

Backed by investors Alibaba Entrepreneurs Fund and MindWorks Ventures, Qupital is looking for passionate individuals who are eager to learn and ready to execute. and join us in this exciting journey of exploring cutting-edge financial technologies.

Seller Service Specialist

Job level Middle
Work exp Minimum 2 Years
Education Bachelor Degree
Location
Mongkok
Employment type Full Time
Benefits Dental plan, 5-day week, Medical plan, Performance bonus, Transportation allowance
Industry Financial Services / Investment / Securities
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Management
Sales / Business Development / Customer Service > Others
Published On 21/09/2019

Job Description

 About you:

  • thrive in a fast-paced, agile environment
  • A strong thirst for knowledge and are driven to find solutions that don't exist yet
  • You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
  • You are humble and prioritize the success of the team over your own with an eagerness to help those around you
  • Don't shy away from challenges and have the ability to bounce back from setbacks

 

About the role:

At Qupital, we should stay connected and keep abreast of the latest technological development to drive for an innovative and digital servicing model to exceed our customer expectation.  As a Seller Service Specialist, you will be the one to provide customer a quality and one-stop services via various touchpoints, i.e. phone, chat, video and email.  Be assertive and passionate to resolve customer enquiries and complaints by giving customer a peace of mind in banking with us.

 

What you’ll do and what success looks like in this role

  • Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner
  • Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty
  • Handle and resolve customer complaints promptly and escalate to team head if necessary
  • Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency
  • Ability to serve the customers who are from Hong Kong or Mainland China.
  • To perform any other duty as assigned by supervisor

 

What is required and what we’re looking for

  • Associate Degree / Diploma or above
  • Minimum of 2 years’ experience in contact center
  • Experience in handling customer from bank or eCommerce sector is preferred
  • Good in verbal and written English and Chinese
  • Good in customer service mindset and interpersonal communication skill
  • Energetic and able to work under pressure