Allwins.com Limited, a subsidiary of Brilliant Group, is an O2O resources sharing and e-Commerce platform. Currently Brilliant Group operates 8 established offices in Hong Kong with more than 1000 staff members. With a diversified spectrum of business resources and a one-stop customer service system,...

Allwins.com Limited, a subsidiary of Brilliant Group, is an O2O resources sharing and e-Commerce platform. Currently Brilliant Group operates 8 established offices in Hong Kong with more than 1000 staff members. With a diversified spectrum of business resources and a one-stop customer service system, we firmly adhere to the belief of working together to reach all-wins and dedicate ourselves to forming a brand-new cross industry business pattern for maximizing the sharing value with our partners.

Senior / Account Services Officer

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, Dental plan, Discretionary bonus, Medical plan
Industry Internet / Digital / eCommerce
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Others
Published On 16/09/2019

Responsibilities:

  • Coordinate with internal and external parties for smooth services delivery
  • Handling of client’s enquiries, complaints
  • Perform customer support services to clients
  • Provide account opening service for customers
  • Provide quality service supports to customers and liaise with other business units on customer inquiries related issues
  • Support on daily sales activities, transactions and reporting, etc.
  • Work with support team in order to deliver complete solution and service to customers

Requirements:

  • Diploma or above in Communications or related disciplines
  • At least 1-year customer service or client service experience
  • Proficient in MS Office application and Chinese Word Processing
  • Good spoken and written English and Chinese, knowledge in Putonghua is an advantage
  • Fresh graduates will also be considered; Candidate with more experience will be considered with a Senior Position

We offer competitive remuneration packages and advancement opportunities:

  • Dental insurance
  • Medical insurance
  • Double pay
  • Discretionary Performance bonus

Working Location: Tsim Sha Tsui

We offer excellent career opportunities to the right candidate. Interested parties please apply with full resume and cover letter, stating latest & expected salary and start date by clicking .
(Attn: Ms Nico Yan).

All information collected for recruitment purpose only.