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AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.


1Based on 2013 Office of the Commissioner of Insurance market share statistics
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance. AXA Hong Kong is committed...
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.


1Based on 2013 Office of the Commissioner of Insurance market share statistics

Senior Broker Service Officer

Job level Middle
Work exp Minimum 2 Years
Education Associate Degree
Location
Within Hong Kong Hong Kong
Employment type Full Time
Industry Insurance
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Sales Management
Insurance > Others
Published On 17/05/2018 2018-05-17 2018-06-16
ref. 180003JA_70327
Job Responsibilities
  • Handle enquiries (phone and email) from brokers and achieve the SLA
  • Handle and resolve any complaints raised from brokers
  • To ensure procedures and responses are complied with both AXA Broker Operation Manual and authorities' regulations
  • Provide feedback to team and work closely with direct manager and life operation teammates so as to improve the existing workflow
  • Provide operational support to team and business partners
  • Handle ad-hoc assignments as required

Job Requirements
  • Associate degree or above, preferably with professional qualifications such as IIQE, FLMI or ACII
  • 3 years relevant working experience with intermediaries or broker channel
  • Highly independent, strong self-motivation and ability to work under pressure
  • Excellent communication (verbal and written), interpersonal and people management skills
  • Good command in English, Cantonese and Mandarin