About The Hong Kong Jockey Club
The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2017/18, the Club made a record return to the Government of HK$22.6 billion in duty and profits tax and contributed HK$1.2 billion to the Lotteries Fund. Approved charity donations were HK$4.2 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.
香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2017/18年度,馬會透過各項博彩稅及利得稅,為政府庫房帶來破紀錄的226億港元收入,並向獎券基金撥款12億港元。另外,已審批慈善捐款達42億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。

Senior Business Process Improvement Manager

The Job
You will:  

  • assist in developing a new Racing Operating Model by assessing the current work processes of the Racing Operations Model and Non-Racing support functions and incorporating improved operating procedures in the new operating model;
  • plan, implement and project manage business process improvement in the Club using industry best practices for Capabilities Mapping.
  • apply process re-engineering techniques, e.g., parallel processing, and optimisation principles to establish the appropriate improvement solutions.
  • focus on alignment mapping of the current state (as-is) KPIs and processes to newly designed processes and improved KPIs. In the redesign of the process, opportunities for productivity and efficiency gain along the value stream will also be identified with improvement recommendations;
  • design, manage and monitor process stability post implementation to ensure the variance of the improved process is within control limits.
  • develop a framework or methodology that integrates process optimisation, capabilities review and systems requirements.
  • develop the tools and programmes to drive process improvement projects and facilitate change management associated with the improvement or re-design.
  • develop improved metrics and KPIs for the optimised process to track and monitor their effectiveness.
  • deliver operational excellence through the deployment of quantified and benchmarked improvement objectives covering delivery of business value productivity and efficiency.


About You
You should have:

  • relevant tertiary qualifications in Business, industrial engineering, operations management, IT or Finance
  • at least 10 years of demonstrable experience as a hands-on project lead in business process improvement or optimisation projects
  • knowledgeable and experience in Operations Management
  • Six Sigma Black Belt qualification is preferred
  • strong project management, facilitation and stakeholder management skills
  • strong numerical analysis and statistical analysis capabilities
  • excellent with MS Excel, Excel for Six Sigma, Powerpoint, and Visio


Terms of Employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.


How to Apply

Please fax/mail your resume, complete with expected salary and job reference to:

Fax: 2576-1987

Mail: The Human Resources Department

The Hong Kong Jockey Club

1 Sports Road, Happy Valley

Hong Kong


Find out more about the remarkable opportunity today. Visit our website at www.hkjc.com now.


We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.
We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.