Together, we can achieve moreThe Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 69 branches, 54 SupremeGold Centres, and 11 i-Financial Centres throughout the city.With a team of over 3,700 professionals in Hong Kong and more than 9,900 worldwide, BEA embraces...

Together, we can achieve more

The Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 69 branches, 54 SupremeGold Centres, and 11 i-Financial Centres throughout the city.

With a team of over 3,700 professionals in Hong Kong and more than 9,900 worldwide, BEA embraces a spirit of teamwork in every challenge. We invite you to become part of our team and to join us on our journey towards a bright and exciting future.

Senior Channel & Platform Development Manager

Job level Middle
Work exp Minimum 4 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Dental plan, Insurance plan, Maternity leave, Meal allowance, Medical plan, MPF, Paternity leave, Social & recreation facility
Industry Banking
Job function Banking / Finance > General / Operations
Information Technology > System / Business Analyst
Sales / Business Development / Customer Service > Channel / Distribution
Published On 17/10/2019
Tags
ref. Job ID: 2470

Channel & Transaction Management Department


Responsibilities

  • To collect and analyse feedbacks and opinions on existing systems, channel & platform, products, services and business processes to explore opportunities for further enhancement and streamlining
  • To identify opportunities for improvement in channel efficiency, customer service and control
  • To perform qualitative and quantitative analysis on the effectiveness of the initiatives and make recommendation to management
  • To explore and evaluate new ideas and features to drive the experience and usage of corporate channel and propose service enhancement in line with market best practices
  • To manage / monitor the execution progress of new initiatives and enhancements
  • To review system change request documents for new initiatives and enhancements
  • To timely update the progress of initiatives and report to supervisor if any irregularities
  • To conduct post-implementation review and control plans
  • To ensure standardized practice in disclosing channel information, features, risks, fees and charges to customers throughout and after channel development initiatives
  • To ensure all procedures are in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank


Requirements

  • University graduate in e-Commerce, Banking or Finance
  • Good understanding in banking products and services
  • At least 4 years’ supervisory experience
  • Sound knowledge in digital corporate banking processes, operations, procedures, rules and compliance requirements
  • Good interpersonal, communication and presentation skills
  • Able to work under pressure
  • Good command of both spoken and written English and Chinese

 

Please apply online via the BEA Careers website at:
https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=2470&PostingSeq=1 or by clicking the Apply Now button. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.