About Us AI is a global leading quality control and compliance service provider that partners with brands, retailers and importers around the world to secure, manage and optimize their supply chain. Operating globally, we help secure international trade and consumer safety with Supplier Audits, Product...
About Us


AI is a global leading quality control and compliance service provider that partners with brands, retailers and importers around the world to secure, manage and optimize their supply chain.
Operating globally, we help secure international trade and consumer safety with Supplier Audits, Product Inspections and Lab Testing.

Senior Client Service Representative

Job level Entry
Work exp 1 Year To 3 Years
Education Associate Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Kwun Tong
Employment type Full Time
Benefits 5-day week, Dental plan, Medical plan, Paid overtime, Performance bonus, Year-end bonus
Industry Testing / Laboratory
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Science / Lab / Research > Laboratory
Published On 29/12/2018

The Job Description:

Maintain good relations with clients and coordinate work efficiently to ensure high levels of service quality.

You will be expected to:

  • Communicate efficiently with clients: providing quotations, processing orders, responding to messages, and dealing with daily inspection issues;
  • Handle some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
  • Assist the manager in program management including test program manual, test request form, report template preparation and updates;
  • Contact with lab teams to make sure all orders on completed on time, and clients are kept up to date on the status of their order;
  • Help our clients to use our online platform, and encourage them to try out its many useful functions;
  • Handle ad-hoc assignment as required.

 

The Candidate:

  • Higher Diploma holder or above in Science, Engineering, or another technical discipline;
  • 1-3 years experience in testing industry;
  • Good command of English, Cantonese and Mandarin;
  • Be out-going with good communication and interpersonal skills;
  • Self-initiated, independent and a good team player;
  • Less experiences will be considered as Client Service Representative;
  • Fresh graduate is also welcomed;
  • Immediately available is preferred.

HKID card or Work Visa holder is a MUST or allow to work in Hong Kong.

Interested parties, please send resume with current and expected salary to us by clicking