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Fun and Games at Toys “R” Us. If you enjoy challenges and working with dedicated team players in a fast paced retail environment, then come & talk to us! Toys “R” Us, the world's largest specialty toy and educational toy store, is seeking motivated and career oriented individuals to join our fast growing and dedicated team.

Fun and Games at Toys “R” Us. If you enjoy challenges and working with dedicated team players in a fast paced retail environment, then come & talk to us! Toys “R” Us, the world's largest specialty toy and educational toy store, is seeking motivated and career oriented...

Fun and Games at Toys “R” Us. If you enjoy challenges and working with dedicated team players in a fast paced retail environment, then come & talk to us! Toys “R” Us, the world's largest specialty toy and educational toy store, is seeking motivated and career oriented individuals to join our fast growing and dedicated team.

Senior CS Representative / CS Representative

Job level Entry
Work exp Minimum 2 Years
Education F.5 - F.7 or DSE
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Lai Chi Kok Kowloon, Hong Kong
Employment type Full Time
Benefits 5-day week, Education subsidies, Insurance plan, Medical plan, Paid overtime, Performance bonus
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 29/01/2018 2018-01-29

Responsibilities:

  • Handle customer enquiries through hotline, email and online website in a timely, polite and proactive manner
  • Perform loyalty card data entry and general clerical support to the department

 

Requirements:

  • HKDSE / F.7 or above
  • At least 2 years experience in handling customer service hotline, preferably in retail / service industry
  • Good command of spoken and written English, Cantonese & Mandarin
  • Proficient in MS Word, Excel, Chinese & English word processing
  • Customer-oriented with good telephone manner as well as good communication and problem solving skills
  • Candidate with more experience will be considered for Senior CS Representative

We offer 5-day work week and comprehensive benefits like birthday leave, child care leaves, study sponsorship, life insurance and medical coverage to the right candidate. To Apply, please click "Apply Here", or forward your resume stating current/last salary with salary expectation and date available to career.hkg@ toysrus.com  

Please visit our website http://www.toysrus.com.hk/ for more information.

 

(All information collected will be used for recruitment related purpose only.)