Senior Customer Due Diligence Manager, 1 Year Contract - Global Service Delivery

Job level Senior
Education Bachelor Degree
Location Hong Kong
Employment type Contract
Industry Banking
Job function Banking / Finance > Risk Management
Banking / Finance > Corporate Banking
Banking / Finance > General / Operations
Published On 26/09/2016
ref. 000083LJ

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

We are currently seeking a high caliber professional to join our team as Senior Customer Due Diligence Manager, 1 Year Contract.

In this role, you will

  • Leading a small team of Subject Matter Experts on deriving the Customer Due Diligence process and procedures for a Managed Service for Commercial Banking, ensuring the delivery of business requirements, Management Information, Quality Framework, usability and implementation, where applicable, identify improvement opportunity via automation
  • Ensure that relevant and timely inputs and updates are provided to HSBC Management, covering Customer Due Diligence deployment progress, operational performance and anticipated impact on account of policy changes
  • Identify and mitigate any execution risk on process and procedures and the overall implementation.
  • Demonstrate HSBC Values and behaviors and ensure that the Customer Due Diligence teams embody these values and principles at all times.

To be successful in this role, you should meet the following requirements

  • Bachelor’s degree in business or a related field
  • Extensive experience in Operations and Risk Management, Commercial Banking Account Opening and Servicing operation, including but not limited to strong operational control capabilities
  • Knowledge on Customer Due Diligence, Sanction and Anti Money Laundering is a plus
  • Proven track record in delivery, project management and process improvement
  • Relationship management, programme, change and project management skills
  • Experience of managing resources to achieve objectives using appropriate communication delegation and planning skills.
  • Highly developed communication and influencing skills.
  • Ability to use strong judgmental skills to identify and resolve problems whilst maintaining time scales and quality of output.
  • A strong ability to demonstrate effective risk assessments and an in depth understanding of group policies.

For further details and application information please visit our career site, search under reference number 000083LJ

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited