We are a wholly owned subsidiary of Public Financial Holdings Limited (“PFHL”), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our...

We are a wholly owned subsidiary of Public Financial Holdings Limited (“PFHL”), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you.

Senior/ Customer Relations Officer (Ref: SO-SCRO)

Job level Middle
Work exp Minimum 3 Years
Education Bachelor Degree
Location
Within Hong Kong
Industry Banking
Job function Accounting > Accounting / Finance Manager
Human Resources > Training & Development
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 22/06/2019

 

    • Develop, design and deliver product and operational training 
    • Handle complaint case independently and conduct prompt and detailed investigation of the case
    • Ensure investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner
    • Promote, develop and implement Mystery Shopper Programme and service improvement activities
    • Degree holder or above with minimum 3 years of banking experience in retail banking
    • Strong knowledge of banking products and operations 
    • Experience in handling complaints  
    • Proficiency in spoken and written English and Chinese
    • Excellent interpersonal and communication skills

 

Please visit our web site www.publicbank.com.hk for other career opportunities within our Group

Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department at email address or Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.


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