HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony,...

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Senior Customer Relationship Officer / Customer Relationship Officer

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location
Within Hong Kong
Employment type Full Time
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Channel / Distribution
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 27/12/2018
ref. F12343

Job description: Provide support to Call Center service and system projects, communicate and follow up with internal and external parities ensuring the smooth and timely completion of projects. Collect user requirement, perform data analysis, test and reports to support justification and daily business needs.

Responsibilities:

  • To provide administrative and coordination support to Call Center System & Services related projects;
  • To organize, implement, and consolidate system analysis, summarizing and providing recommendations from outcomes;
  • To coordinate with business users for requirement and translate to system requirement and work with IT for execution;
  • To provide descriptive analysis of data as required and the related reports;
  • To organize and provide support on meetings and training events;
  • To develop creative solutions to meet customer needs, to solve operational issues, and to improve
    processes;
  • To develop and execute testing for system modifications;
  • To coordinate end-to-end UAT processes from specification preparation till production to ensure requirements are met;
  • To assist and support any ad hoc duties/ program as assigned.

Requirement:

  • Diploma holder in Computer Science, Information Technology or related disciplines;
  • 1 – 2 years of project management/coordination experience is an asset;
  • Must be highly skilled in the use of Excel, MSWord and PowerPoint;
  • Strong attention to details;
  • Ability to work proactively and be able to consolidate data/information in an easy to understand
    format for purpose of analysis and review by varying audience levels;
  • Ability to communicate effectively verbally and in writing; establish and maintain effective working
    relationships with others;
  • Ability to work with minimal supervision and take initiative in pursuing departmental responsibilities;
  • Ability to work with CRM tools; Android and iOS application and software;
  • Fresh graduates with high potential will also be considered.

Working location: Tuen Mun Area

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement
http://www.hkt.com/Privacy+Statement?language=en_US