With a Belgian heritage dating back to 1926, GODIVA Chocolatier is the global leader in premium chocolate. Inspired by the values of Lady Godiva – her passion, generosity, and pioneering spirit -- GODIVA’s legendary name has become a universal symbol of luxury, quality and the most delicious...

With a Belgian heritage dating back to 1926, GODIVA Chocolatier is the global leader in premium chocolate. Inspired by the values of Lady Godiva – her passion, generosity, and pioneering spirit -- GODIVA’s legendary name has become a universal symbol of luxury, quality and the most delicious chocolate.

The company has a presence in more than 100 countries with distribution in over 700 boutiques, Global Travel Retail, department and specialty stores, and online. GODIVA offers a range of chocolate creations and is dedicated to innovation and excellence in the Belgian tradition. GODIVA is committed to developing, manufacturing and delivering food and beverage products that are safe, of the highest quality and consistently exceeding consumer expectations. From its famous truffles and shell-molded chocolate pieces to its European-style biscuits, individually wrapped chocolates, gourmet coffees, hot cocoa, Chocolate Soft Serve and other indulgences, GODIVA is committed to bringing the ultimate chocolate experience to the world.

Since its access to the Greater Chinese market, Godiva has launched over 200 boutiques in more than 30 cities, and plans to open more in the future, so that more people can enjoy the first-class chocolate of Belgium.

Working for Godiva is more than just a job. It's the experience of forming part of a team, the international market leader in delicious chocolate. If you're looking for a truly exceptional job, be sure to browse our opportunities. Or send us your CV. We are interested to hear from enthusiastic professionals who want to contribute, inspiring passion and delight in our consumers

Senior Customer Service Executive

Job level Middle
Work exp Minimum 3 Years
Education Bachelor Degree
Location
Quarry Bay
Employment type Full Time
Benefits 13-month pay, 5-day week, Dental plan, Insurance plan, Medical plan
Industry Retail - Stores
Job function Logistics / Transportation > Customer Services
Logistics / Transportation > Shipping
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 21/06/2019

Job Responsibilities:

  • Liaise with customers and sales team for order processing
  • Handle customer orders and enquires
  • Liaise with Supply Chain, 3PL and forwarders for shipment delivery
  • Follow up on shipment issues and customer complaints with internal departments
  • Manage Customer Service Databases that includes but not limit to logistics requirements, shipping terms, etc.
  • Return shipment handling
  • Inter-company stock transfer
  • Deal with different deadlines efficiently and report accordingly.
  • Provide consistent support in order to improve overall performance.
  • Report abnormalities and optimize overall service quality.
  • Understand & follow defined Customer Service procedure.
  • Provide administrative support to the Senior Sales Operations Manager.
  • Assure timely completion and efficient reporting, be able to work independently and establish cross-functional contacts. 

 

Requirements:

  • University graduate
  • 3 years’ relevant experience 
  • Proficient in English and Mandarin
  • Excellent MS office skills
  • Good communication and interpersonal skill
  • Able to work independently and under pressure
  • Presentable, Proactive and Pleasant personality
  • Candidate will less experience will be considered as Customer Service Executive

 

Interested parties please send your full resume (with detailed career history and salary expectation) to the Human Resources Department via below.

(All personal data collected will be used for recruitment purpose only)