DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, the bank's "AA-" and "Aa1" credit ratings are among the highest in the world. With its emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. We acknowledge the passion, commitment and can-do spirit in all of our 27,000 staff. At DBS, we make things simpler for people, to help them live more and bank less.

Join us and together we can make banking joyful for everyone. www.dbs.com/careers
Senior / Customer Service Executive (Phone Banking), Customer Centre, Technology & Operations - 19000136

DESCRIPTION/RESPONSIBILITIES:
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
• Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
• Implement customer retention programs and identify cross-selling opportunities proactively
• Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements

Requirements
• Post secondary or above, preferably degree holder in any disciplines
• Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
• Customer-focused with excellent communication and interpersonal skills
• Able to work in shifts on weekends and public holidays
• Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
• Candidates with more experience will be considered as Senior Customer Service Executive

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Personal data provided will be used for recruitment and related purposes, strictly in accordance with our Personal Data Policy for Applicants for Employment, a copy of which is available on request. Applicants who are not contacted within 6 weeks may consider your applications unsuccessful. However, you may be considered for other suitable positions within DBS and its related companies over a 2-year period, after which your personal data will be destroyed.