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A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Customer Service Officer

Job level Entry
Work exp Less than 1 year To 15 Years or above
Location
Within Hong Kong Hong Kong
Employment type
Industry Banking
Job function Banking / Finance > Corporate Banking
Banking / Finance > Others
Published On 19/04/2018 2018-04-19 2018-05-19

Commercial Banking – Corporate Banking

 

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.   

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. 

We are currently seeking a high caliber professional to join our department as Senior Customer Service Officer.

Principal responsibilities

  • Provide general administrative support to the relationship management team
  • Compile periodic sales related reports, management information, or performance statistics for market analysis or research
  • Assist in building and maintaining databases
  • Maintain good customer relationship by providing quality after-sales support and logistics as assigned

 

Requirements

 

  • Diploma or above in Business Administration, Finance, Accounting, Economics preferred
  • Previous experience in providing administrative support in banking or professional firms an advantage
  • Understanding in bills operations, credit system, credit approval and related documentation procedures an advantage
  • Strong PC user with good MS Office or Excel skills
  • Strong self-motivation with good interpersonal and analytical skills
  • Proficiency in both English and Chinese, with fluency in Putonghua preferred
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

     

    (Candidates with less experience will be considered for the position of Customer Service Officer.)

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.