Toptech Co. Limited is a subsidiary of the Great Eagle Group, renowned publicly-listed property corporation. Toptech is highly recognized for bringing Hong Kong, Macau and China, the world’s best building and decorative materials. In order to cope with our rapid growth, we invite high caliber candidates...

Toptech Co. Limited is a subsidiary of the Great Eagle Group, renowned publicly-listed property corporation. Toptech is highly recognized for bringing Hong Kong, Macau and China, the world’s best building and decorative materials. In order to cope with our rapid growth, we invite high caliber candidates with the following qualifications to join our team:

Senior Customer Services Executive – Hotline

Job level Entry
Work exp Minimum 3 Years
Education F.5 - F.7 or DSE
Location
Wanchai
Employment type Full Time
Benefits Discretionary bonus, Education subsidies, Medical plan
Industry Trading / Import & Export / Wholesale
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 04/12/2018
ref. TOP/CS/CSE/20181204S

Responsibilities:

  • Handle inbound calls and email enquiries on our services
  • Provide after-sales services on our electrical home appliances
  • Follow up customer enquiries and pass the case to technical team when necessary
  • Maintain accurate records on all orders, inquiries and feedback cases
  • Assist in managing inventory accuracy of stocks

 

Requirements:

  • DSE or Diploma in business related disciplines
  • Minimum 3 years' customer services experience
  • Experience in call center or handling electrical appliances is an advantage
  • Customer-oriented, with good communication and problem-solving skills
  • Good command of both written & spoken English and Chinese (including Putonghua)
  • Proficiency in MS Office applications
  • Candidates with less experience and qualifications will be considered as Customer Services Executive

 

Salary and benefits will be commensurate with qualifications and experience. Please send a full resume with available date, present and expected salary to The Human Resources Department, 3/F., Great Eagle Centre, 23 Harbour Road, Wanchai, Hong Kong or by clicking (Please quote the reference no. on the envelope & the covering letter.)

To know more about us, please visit our website at www.toptech.com.hk

We are an equal opportunity employer and welcome applications from all qualified candidates.

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 12 months.