Cloud Support Excellence A New Generation IT outsourcing company, or Cloud Hosting Service Provider, in Asia is looking for the right candidate to promote our Hosting Solution targeting Enterprise market. We are seeking for candidates who present themselves with strong communication and interpersonal...

Cloud Support Excellence

A New Generation IT outsourcing company, or Cloud Hosting Service Provider, in Asia is looking for the right candidate to promote our Hosting Solution targeting Enterprise market. We are seeking for candidates who present themselves with strong communication and interpersonal skills along with excellence in self-motivation; and a positive, energetic, and ambitious attitude in the IT industry.

About us:

Superhub is a leading Microsoft Cloud Hosting Solution provider offering private and public cloud solution to Hong Kong and Mutli-National companies in Greater China Region. We are serving 140,000 enterprise users with 3 data centers and 7x24 support. Our 99.99% uptime guarantee and same day hardware replacement service give peace mind, reliable and always-on service to customer anywhere online.

Senior Customer Services Officer

Job level Entry
Work exp Minimum 2 Years
Education Associate Degree
Location
Kwun Tong
Employment type Full Time
Benefits General holidays, Special / extra leave, Medical plan, Performance bonus
Industry Information Technology
Job function Accounting > Accounts Clerk / Accounts Assistant
Sales / Business Development / Customer Service > Customer service / Sales Support
Information Technology > Help Desk / IT Support
Published On 04/03/2020

Do you want to work in a leading company in a prosperous Cloud Computing industry?  Are you proficient in coordinating and managing service provision? If you also want to gain valuable customer service experience in provisioning and supporting cloud computing services back-up by global cloud vendors like Microsoft – We want to hear from you!

You will join the primary contact team to assist customers in onboarding their subscribed cloud computing services. You will be trained to be the first point of contact for customers with subscription and billing enquires and to provide them with great and friendly advices.  You will learn the service provisioning knowledge about the latest cloud computing products from Microsoft. You will work in a smart and friendly company culture to deliver, to support and to learn.

Key Responsibilities:

  • Coordinate team in daily operation to ensure accurate ordering provisioning & completion of customer request cases
  • Validate and process orders for Cloud service subscriptions
  • Properly follow the prescribed procedures and workflows to complete the tasks accurately according to internal and external committed timelines and service levels
  • Assign, monitor and escalate dispatched tasks to technical teams and vendors related to service provision
  • Provide first level customer service, hotline and billing support to the customers
  • Provide accurate & timely reporting of daily performance with trend & issue analysis & forecast to Head of CS and the management
  • Handle ad hoc assignments and other duties as required

Benefits:

  • Performance Bonus scheme
  • Medical benefits
  • On-going on-the-job training
  • Special and extra Leave, e.g. Birthday Leave, Anniversary Leave, Blissful Leave, Study Leave, etc.
  • Social and recreation facility
  • Quarterly team building events

Who are we?

  • Winner of Microsoft ”Top” Awards, “Partner of the Year” and “Top  Cloud Solution Provider” in 2018 and 2019
  • Microsoft Direct Licensee in HK, Gold Microsoft Partner, Authorized Microsoft 365 and Azure Dealer
  • Own the largest Hosted Exchange base in HK and have started Cloud Hosting business since 2008
  • Believe in cloud and #worksmarter with cloud technologies
  • Aim to help customers to #worksmarter / Help customers to #worksmarter as our mission
  • Company culture focus on staff advancing with cutting edge technologies
  • Workplace that encourages teamwork, learning and result

If you have a passion for providing great and friendly customer service and a desire to be a part of a dynamic smart-friendly and exciting team, please send your latest resume (in Microsoft Word format) with present and expected salary by clicking  . All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted. Requirements: Higher Diploma or above in any discipline Min. 2-year relevant experience in customer order provision and customer enquiry hotline is highly preferred Good command of spoken and written English and Chinese Good communication, interpersonal and problem-solving skills A warm, approachable and helpful manner Passionate, effective, hardworking, patient and willing to learn Proficiency in Microsoft Office and Microsoft Outlook is a plus Immediate availability is highly preferred https://www.superhub.com.hk/