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Worldwide Flight Services is a leading global airport services organization, operating at over 120 airports around the world. Present in Hong Kong since 1998, we provide a wide range of services to the airlines, users and operator of Hong Kong International Airport. To accompany our fast-growing services at the airport, we are looking for:

Worldwide Flight Services is a leading global airport services organization, operating at over 120 airports around the world. Present in Hong Kong since 1998, we provide a wide range of services to the airlines, users and operator of Hong Kong International Airport. To accompany our fast-growing services...

Worldwide Flight Services is a leading global airport services organization, operating at over 120 airports around the world. Present in Hong Kong since 1998, we provide a wide range of services to the airlines, users and operator of Hong Kong International Airport. To accompany our fast-growing services at the airport, we are looking for:

Senior Customer Services Officer – ELEMENTS

Job level Middle
Work exp 2 Years To 3 Years
Education Diploma / Certificate
Location
Kowloon Hong Kong
Employment type Full Time
Benefits Competitive pay, Dental plan, Discretionary bonus, Flexible working hours, Insurance plan, Medical plan, Statutory holidays
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 29/06/2018 2018-06-29
Salary (HKD) $17,000 - $20,000 / month 17000 20000

Working at ELEMENTS, an over one million square feet shopping mall located at 1 Austin Road West, Kowloon:

Responsibilities:

  • To manage the Information Counters at ELEMENTS.
  • To lead the Customer Services Officers to provide superb customer service.     
  • To handle enquiries and build harmonious relationship with tenants and visitors.
  • To provide high quality customer service to tenants and visitors.
  • To carry out promotional activities in the mall.
  • To assist in resolving complaints by tenants and visitors.

Requirements:

  • Secondary 5 or above in hospitality or business-related streams.
  • 3 years of experience in hospitality, tourism or customer service industry and 1 year of experience in supervisory level.
  • Fluent in English, Cantonese and Putonghua. Additional language skill is an asset.
  • Proficient in common software applications.
  • Possess good interpersonal and organizing skills.

 

Candidates with higher caliber will be considered for the Senior Customer Services Officer position.

 

We offer attractive remuneration package to right candidate. Please send application enclosing resume stating career and salary history, expected salary and date of availability with a cover letter to Human Resources ManagerHuman Resources Department, Rm. 6S004, Passenger Terminal Building, Terminal 1, Hong Kong International Airport, Chek Lap Kok, Hong Kong or by email to recruit@worldwideflight.com.hk.

All Personal data collected will be kept in strictest confidence and handled confidentially by authorized personnel for employment-related purposes.