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Talent International is a unique, fresh and highly successful provider of IT&T recruitment services to Hong Kong, Singapore, Australia, New Zealand and the United Kingdom. 

We are the market leading specialist technology and telecommunications recruiter. 

We are committed to providing the highest level of service by engaging the very best practices. As a quality endorsed company, certified to ISO9001 standards, we place an enormous emphasis on the level of our service and the skills and competence of our employees.

 However, it’s our values that truly inform our work - integrity, passion, teamwork and continuous improvement. We wouldn’t be where we are today, enjoying long-term client and candidate relationships, without them.

 

Talent International is a unique, fresh and highly successful provider of IT&T recruitment services to Hong Kong, Singapore, Australia, New Zealand and the United Kingdom. 

We are the market leading specialist technology and telecommunications recruiter. We are committed to providing the highest...

Talent International is a unique, fresh and highly successful provider of IT&T recruitment services to Hong Kong, Singapore, Australia, New Zealand and the United Kingdom. 

We are the market leading specialist technology and telecommunications recruiter. 

We are committed to providing the highest level of service by engaging the very best practices. As a quality endorsed company, certified to ISO9001 standards, we place an enormous emphasis on the level of our service and the skills and competence of our employees.

 However, it’s our values that truly inform our work - integrity, passion, teamwork and continuous improvement. We wouldn’t be where we are today, enjoying long-term client and candidate relationships, without them.

 

Senior Desktop Support / Desktop Support Engineer

Job level Entry
Education Not applicable
Location
Hong Kong Island Hong Kong Island Hong Kong
Employment type Contract
Benefits 5-day week
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Published On 19/01/2018 2018-01-19 2018-02-18
Salary (HKD) $25,000 - $30,000 25000 30000

Our client is a global leading IT product and service provider, is now looking for various professionals to join their teams

Senior Desktop Support

Job Requirements: 

  • Degree in Computing or related discipline with at least 5 years’ experience in IT support, desirable with financial support experience
  • Good written and verbal communications skills (Berlitz level 7 and above)

Job Responsibilities:

  • Manage deskside engineers, and communicate at a higher level.
  • Pre-requisites of the current deskside engineers.
  • Capable of facing off with business users (and managers)
  • Managing expectation, familiarizing themselves and enforcing IT policies and procedures

For candidate with less experience can be considered as Desktop Support Engineer with following requirements,

  • Degree in Information System or Computer Science 
  • At least 2 years experience of IT helpdesk / IT operational support experience
  • Basic knowledge of Windows 10 and O365, Networking (TCP/IP), Microsoft Active Directory, DNS, WINS, Windows 2008/2012 Server OS;
  • Server backup and IT infrastructure experience in a medium to large scale company are preferable.
  • Proficient in MS Office products.
  • Good level of English and Mandarin is a must.

Job Responsibilities: 

  • Responsible for 1st level incident management in Client OS and MS applications, software deployment and troubleshooting, LAN and wireless administration, network printing and other business critical applications.
  • Lead incident resolution and closure by coordinating with 1st and 3rd level technical teams, external partners and software vendors.
  • Manage installation and configuration of software and hardware equipment according to the client standards
  • Responsible for administrating communication systems such as video conference, telephony, email and mobile devices.
  • Installation and configuration of hardware equipment and ensure operation readiness.

Interested parties, please send your updated cv with expected and current salary to us for further discussion