Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and...

Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and we always encourage continuous learning and striving for the best.

Senior Guest Services Manager / Guest Services Manager

Job level Middle
Work exp Minimum 5 Years
Education Associate Degree
Location
Tsuen Wan
Employment type Permanent
Benefits Discretionary bonus, Education subsidies, Medical plan, Special / extra leave
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Catering / Hospitality > Others
Published On 16/10/2019

Responsibilities:

  • To provide and ensure efficient and quality frontline guest services at all time
  • To represent management and take charge of situations and make necessary decisions in the absence of the senior management and to bring the outstanding issues to the notice of respective department heads and follow up when it is necessary
  • To response to guest comments and complaints relating to service standards and take necessary action to achieve the highest level of guest satisfaction

 

Requirements:

  • High Diploma or above in Hospitality related discipline
  • Minimum of 5 years’ relevant hotel Front Office working experience of which 2 years’ must be in supervisory/management level, preferably in 4/5 star hotels
  • Good knowledge of OPERA system
  • Excellent problem solving and interpersonal communication skills, highly motivated and team focused
  • Strong sense of service excellence and attentive to detail
  • Strong analytical skill and can work independently under pressure
  • Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)
  • Willing to work on shift duty
  • Candidates with more experience will be considered as Senior Guest Services Manager

 

Fringe Benefit:

  • Free Duty Meal
  • 12 days Annual Leave
  • Monthly Additional Day Off
  • Birthday Leave
  • Marriage Leave
  • Full Paid Paternity Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Staff Dining Privileges
  • Staff Rates on Hotel Guest Room
  • External Training Subsidy
  • Discretionary Bonus

 

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Human Resources & Training Department at email / Whatsapp 54679764

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.