Senior IT Engineer (VIP Support, Bank)

Job level Middle
Work exp 2 Years To 4 Years
Education Associate Degree
Location
Central
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Technical Writing / Consulting
Published On 29/11/2019

Job Description

  • Provide technical issues regarding /desktop support, printers, mobile device setting
  • Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
  • Provide infrastructure administration functions
  • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information 
  • Trains and orients staff on use of hardware and software
  • Performs upgrades on systems (Workstations & Printers)

 

Job Requirements

  • Diploma or Degree in Computer Science / Information Technology
  • 2 years ‘or more related field experience in End User support including VIP support
  • Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc.
  • Substantial experience Desktop, Workstations, Notebooks and Printers management (Supporting Windows core technologies)
  • Collaboration experience including remote control of PCs and video conferencing knowledge
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills
  • Detail oriented and self-motivating

 

Interested parties, please send your detail resume and expected salary to talent(a)techone.com.hk or by WhatsApp: https://wa.me/85263605600

 

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