Endeavour Search specializes in the recruitment and placement of high quality talents in key positions within the IT, Digital/UX, Management Consulting, Industrial, Medical/Healthcare, FMCG and HR functions. Our comprehensive regional network and specialized database allows us to perform targeted and...

Endeavour Search specializes in the recruitment and placement of high quality talents in key positions within the IT, Digital/UX, Management Consulting, Industrial, Medical/Healthcare, FMCG and HR functions.

Our comprehensive regional network and specialized database allows us to perform targeted and accurate searches, covering the Asia Pacific region with our core focus on Hong Kong, China and Singapore. 

For more information, please visit our corporate website at www.endeavourasia.com

 

Senior IT Support Engineer - Investment Bank

Job level Middle
Work exp Minimum 3 Years
Education Bachelor Degree
Location
Hong Kong Island
Employment type Full Time
Benefits Dental plan, 13-month pay, 5-day week, Housing allowance, Insurance plan, Medical plan, Performance bonus
Industry Banking
Job function Information Technology > Help Desk / IT Support
Information Technology > IT Management
Information Technology > Network / System Admin
Published On 16/06/2018

Executive Summary:

We are working with a global investment to bank to hire a Senior IT Support Engineer. This is a golden opportunity to advance your career into the investment banking industry. The successful candidate will be a highly motivated individual with strong English communication skill and desktop support background in a multinational business environment.

Duties & Responsibilities:

  • Provide on-site technical support for desktop PCs – both software and hardware
  • Set up computers and install software systems
  • Support in-house applications and market data
  • Perform basic hardware moves and changes
  • Record and manage all incidents and client requests in ticket-tracking system
  • Ensure timely resolution of issues
  • Report to managers of project progress, significant problems and expected delays
  • Provide other IT-related support which includes off-hour support
  • Test applications before rollout
  • Documentation of products and processes

Key Requirements:

  • Degree holder in Computer Science or relevant discipline
  • At least 2 to 5 years working experience in the IT industry
  • Experience in customer service delivery, preferably with trading floor/ investment banking support
  • In-depth knowledge in supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
  • Basic understanding of network and server-side infrastructure
  • Experience in project execution
  • Solid understanding of Intel based PC hardware/peripherals
  • Experience in market data support an advantage
  • Able to make sound decisions following approved procedures in a fast-paced environment
  • Able to effectively manage multiple tasks occurring simultaneously
  • Good Command of both written and spoken Chinese and English
  • Candidates with less experience will be considered for IT Support Engineer

 

To apply, please send your CV in word document via or jace(a)endeavourasia.com or call 3956-1821 for a confidential discussion.