Together, we grow At Manulife we believe in growing, together. Our disciplined approach and fact-based decision making has delivered a consistent, long-term record of growth and success as a “Winning Company”. Our people contribute to this and share in it, realizing that, as we grow they can too....

Together, we grow

At Manulife we believe in growing, together.

Our disciplined approach and fact-based decision making has delivered a consistent, long-term record of growth and success as a “Winning Company”. Our people contribute to this and share in it, realizing that, as we grow they can too. Supported by professional training and experienced leadership there are opportunities to grow and develop your career across a broad range of disciplines and operations.

However career progression is not our only measure of success. We believe in a workplace that nurtures the development of people, both professionally and personally. By sharing and instilling in our people the values and ethics that define us, we enable our people to learn from each other and grow together.

Senior Manager, Business Analysis

Job level Middle
Education Not applicable
Kwun Tong
Employment type Full Time
Industry Insurance
Job function Insurance > Others
Published On 24/03/2018




Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Summary:
We are looking for a candidate with strong business analysis capabilities, consulting experience and able to collaborate in a large scale, cross functional project to join our digital team in ensuring successful delivery of business initiatives in agreed time, cost and quality standard.
We offer variety, challenge, responsibility and opportunity to grow. Candidate will be required to lead analysis over a busy, dynamic portfolio focusing on digital solution and should be a highly motivated individual who enjoys engaging with all roles across the business and have a good attention to detail in analyzing the needs of the business.
Job Description:
  • Build and maintain lasting relationships with all business stakeholders and related business partners. 
  • Participate in various digital projects, collaborate with internal teams and stakeholders to define and document business processes and requirements for addressing business needs via effective digital solutions.
  • Host stakeholder workshop coming from cross-functional teams and other business analysis techniques in eliciting requirements, critically evaluate information gathered, reconcile conflicts, decomposes underlying true needs of end users.
  • Analyze, organize and translate user requirements in proper documentation to facilitate requirements presentation, review and approval sessions as well as system development.
  • Become a mentor to other business analysts; building a sense of community within the team.
  • Provide direction, support and feedback within the Business Analysis team.
  • Perform team lead duties including scheduling, reporting to management, supervising analysts, delegating and prioritizing workloads.
  • Resolve issues within and across teams.
  • Effectively communicate verbally and in written form to interact professionally with a diverse group, including executives, managers, and subject matter experts.
  • Support supervising manager in guiding and managing work efforts of the Digital Business Analysis team as well as promoting an effective and efficient team.
  • Successfully engage in multiple initiatives simultaneously.



Experience & Qualification:
  • Degree holder in information systems, business administration or related subjects
  • At least 8 years related working experiences
  • Best to have team management skills
  • Experience working in a business analysis role on diverse projects, e.g. digital applications, legacy systems, strategic projects, etc
  • Well organized and attentive to details, flexible with working hours
  • Good analytical and problem solving skills, and disciplined with project scheduling.
  • Self-initiated and have a strong drive to learn, responsible and willing to expose to new technology.
  • Strong PC skills including MS Word, Excel, PowerPoint, Visio, Chinese Word Processing
  • Knowledge of BluePrint, JIRA, ALM preferred
  • Demonstrated experience in using Agile and Waterfall methodologies and techniques
  • Demonstrated experience in using structured methodologies and techniques
  • Able to clearly express business processes and ideas verbally and in written English
  • Able to present confidently to groups of audience. 
  • Has an enthusiastic approach to moving the business forward.
  • Able to drive creative thinking, beyond the boundaries of current knowledge base.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.



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