Established in 1987, Faro Recruitment is a multi-national Human Resources solutions company with a professional approach. We serve everyone from Fortune 500 corporations and government organizations to small-to-medium sized businesses. Whether you are a job seeker or an employer looking for the perfect...

Established in 1987, Faro Recruitment is a multi-national Human Resources solutions company with a professional approach. We serve everyone from Fortune 500 corporations and government organizations to small-to-medium sized businesses. Whether you are a job seeker or an employer looking for the perfect candidate, we’re here for you. Forward thinking, passionate and ahead of market trends, we’re here to create Human Resources solutions for you.

 

Faro Recruitment is a subsidiary of Out-Sourcing! Inc., a leading outsourcing company listed on the 1st section of the Tokyo Stock Exchange. We work with clients from all over the world and we pride ourselves on our personal approach to hiring and job seeking. Supporting our clients’ unique needs thoughtfully and proactively is our highest priority. By working closely with our clients and candidates and continually striving for improvement, our diverse team seeks to provide personal and creative solutions to any Human Resources support.

 

Our team has experience in Executive Search, Talent Acquisition, Human Resources Consulting Services, Workforce Solutions which cover all industries.

 

Our core specializations by Industry are:

* Banking & Insurance Services

* Consumer & Retail

* Engineering & Facilities

* Finance & Accounting

* Gaming & Hospitality

* Human Resources

* Legal & Compliance

* Sales & Marketing

* Media & Communication

* Technology & Telecom

* Real Estate and Construction

 

We also respond to specific client needs by developing tailored solutions. Please connect with us to find out more.

 

HONG KONG | MACAO | GREATER CHINA | SINGAPORE

 

www.farorecruitment.com

A leading listed company on the 1st section of the Tokyo Stock Exchange.

Senior Manager, Contact Centre (Facilities Management)

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Location
Not Specified
Employment type Full Time
Industry Engineering / Technical Services (Electrical / Electronic / Mechanical / Other)
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 18/06/2019

Our client is a leading international corporation that provides facilities management services and engineering solutions to companies across the world. With their imminent expansion into the Asia Pacific Region, we are hiring potential talents to join their expanding team.

 

Primary Responsibilities:

  • Supervise and train the Contact Centre Team to deliver key objectives
  • Promote a culture of excellent customer service and ensure a high standard of quality is maintained
  • Provide expert knowledge in specialised training relating to COMS and telephone systems
  • Liaise with all stakeholders to establish an excellent service-based workplace and ensure the team have a highly visible presence
  • Monitor the Helpdesk calls and find solutions for any difficulties that may arise
  • Handle the recruitment of Contact Centre employees and manage performance feedback for team members
  • Responsible for budgeting and forecasting for the Contact Centre

 

Job Requirements:

  • Degree holder
  • Minimum 10 years work experience at managerial level – help desk/retail/customer service is preferred
  • Previous knowledge/experience in retail/customer service
  • Proficient in Microsoft Office
  • Analytical individual with strong leadership and communication skills

 

If you're interested in this role, click or for more information and a confidential discussion on this role, or to find out about more opportunities, please contact Felicita Tang at Faro Recruitment at +852 2506 2676 or send us your CV accordingly.

 

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