DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, the bank's "AA-" and "Aa1" credit ratings are among the highest in the world. With its emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. We acknowledge the passion, commitment and can-do spirit in all of our 27,000 staff. At DBS, we make things simpler for people, to help them live more and bank less.

Join us and together we can make banking joyful for everyone. www.dbs.com/careers
Senior Manager / Manager, Strategic Planning & Transformation, Technology & Operations - WD07843

Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
* Work closely with business, data SME and operations in developing new Fintech and data science projects for delivery of impactful client and digital solutions
* Drive continuous process improvement events for better customer/employee journey and managing customer demand. Introduce best practice and innovation ideas in solutioning
* Be sound project planner running projects and initiatives:
* Facilitate stakeholders and users to define problem statement;
* Reviewing the E2E customer/employee journey to identify blockers and process loopholes;
* Support users in liaison with Tech support teams to resolve in-use system issues and defects;
* Design best-fit solution with tech, users, risk SME and stakeholders;
* Defining processes and controls in manual procedure to manage potential operations and customer impact
* Be data analyst to provide insights for productivity improvement initiatives generation and operation improvement
* Provide user system support in application/system admin and configuration

Requirements
* University graduate or above
* 5 years banking and project experience (Preferred with exposure in areas like Customer Journey design / Process reengineering, Consumer Banking / Customer Center / Core Banking System support)
* Project Management Professional or with Proven Project Management Experience in Agile projects
* Excellent communication and written skill (English and Chinese)
* Knowledgeable in Fintech technology in JAVA, C sharp, Python
* Familiar to database query script writing and data minding tools
* Master in IT office automation and presentation tools
* Be data sensitive and with sound presentation and communication skill
* Candidate with less experience will considered as Associate or Analyst

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

Personal data provided will be used for recruitment and related purposes, strictly in accordance with our Personal Data Policy for Applicants for Employment, a copy of which is available on request. Applicants who are not contacted within 6 weeks may consider your applications unsuccessful. However, you may be considered for other suitable positions within DBS and its related companies over a 2-year period, after which your personal data will be destroyed.