Senior Members Service Executive - Welcome Airport Ground Staff

Job level Middle
Work exp No work experience
Education Associate Degree
Location
Within Hong Kong
Employment type Full Time
Industry Travel / Tourism
Job function Sales / Business Development / Customer Service > Account Servicing
Travel / Tourism > Customer Service / Guest Relations
Travel / Tourism > Reservation / Ticketing
Published On 01/11/2019
ref. 4099598/001_22405

Our client is a US Based MNC who specialised in providing luxury service to their VVIP members. They are a fast-growing group with a high reputation across the globe.

With a mind to further expand their business in Hong Kong, they are now seeking for some didicated CS Candidates with solid experience in handling ticketing and reservaiton to join their regional team to provide premium service to their top members!

客户简介

Our client is a US Based MNC who specialised in providing luxury service to their VVIP members. They are a fast-growing group with a high reputation across the globe.

With a mind to further expand their business in Hong Kong, they are now seeking for some didicated CS Candidates with solid experience in handling ticketing and reservaiton to join their regional team to provide premium service to their top members!

工作内容

  • Handle incoming calls or email enquires from their VIP members
  • Handle Ticketing & Reservation requests from their VIP members
  • Handle complaints in a professional manner, if needed
  • Provide the best customer services to the members in order to satisfy their needs and retain their loyalty
  • Follow up with the members' feedbacks for service improvements

理想的求职者

  • Relevant working experience in customer service industry is a must
  • Previous experience in handling ticketing and reservation duties is a must
  • Good command of both written and spoken English and Mandarin, native Cantonese speaker
  • Good interpersonal and listening skills
  • Able to work in a dynamic working environment
  • Able to work on shift

福利待遇

  • Attractive salary package with monthly incentive and medical coverage
  • 5-day work week
  • International Working Environment
  • Good career path with fast track opportunities
  • Annual Leave with pay
  • Group discount