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Optical infrastructure is the core business of our company. Provide the state of the art technology to improve the connectivity. We focus on optical fiber & copper infrastructure as well as out performed Optical transport platform cost effectively by using WDM and related technology. www.ewave.com.hk www.infinitecablesystem.com

Optical infrastructure is the core business of our company. Provide the state of the art technology to improve the connectivity. We focus on optical fiber & copper infrastructure as well as out performed Optical transport platform cost effectively by using WDM and related technology. www.ewave.com.hk...

Optical infrastructure is the core business of our company. Provide the state of the art technology to improve the connectivity. We focus on optical fiber & copper infrastructure as well as out performed Optical transport platform cost effectively by using WDM and related technology. www.ewave.com.hk www.infinitecablesystem.com

Senior Network Engineer / Asst Network Manager

Job level Middle
Work exp 3 Years To 5 Years
Education Bachelor Degree
Professional Qualification CCNA, PMP, DCDP, RCDD
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Tsuen Wan New Territories, Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Competitive pay, General holidays, Medical plan, MPF
Industry Manufacturing - Electronics / Electrical
Job function Engineering > Electrical / Electronic Engineering
Engineering > Telecommunication / Wireless / Radio
Information Technology > Engineering - Network
Published On 11/08/2018 2018-08-11
ref. 80709/CP

The Job:

The role consists of helping sales generating, designing and closing opportunities on their list of accounts. For each opportunity he/she is engaged on, the role includes gathering and translating customer requirements into a high level technical and service design, to ensure client satisfaction by meeting their defined technical expectations:

 

·      Opportunity detection, generation, qualification and requirements gathering

·      Solution design including underlying technical architecture, service definition and transition plan

·      Technical and product expertise to the customer throughout the pre-sales process from qualification till order signed

·      Overall solution costing

·      Presentation of that solution to the customer

·      To be the customer’s technical consultant, allowing a review of the customer’s current services and leading to a reengineered solution for better performance, cost savings and easier management for the customer and the network

·      Liaise between the customer and Engineering, Design, Delivery and Operations, to ensure each is aware of the customer solution and to create an effective installation

·      Partner with the sales team to recommend the most appropriate solution to the customer

·      Assists Engineers in building complex proposals (Pre-Qualification, Bespokes, Technical input for orders, Order Validation, Creating Diagrams ..)

·      Work in collaboration with Sales/Inside Sales and assuring completeness & correctness as deliverable orders

·      Manage the cost of the different elements that build the solution to ensure it best fits the customer’s requirements and is most cost effective

·      Document the final Solution design to a level of detail and rigour that enables all relevant technologies and services to be identified for internal approval. 

·      Maintains awareness of all Products and tools at a high level where they can be utilized for support to customers.

·      Utilizes knowledge and experience to assess and advise on the improvements of pre-sales processes.

·      Identify and quantify the associated gaps and risks including mitigation plans in conjunction with Commercial/Bid management, and other sales supporting entities whenever appropriate

 

The Requirement:

 

·      Experience in a technical environment like IP& Optical Transmission Engineering, technical assistance center, configuration support

 

·      Experience of designing and selling such services: fibre, copper, DSL transmission services, Ethernet and IP private networks, accesses to the Internet, resiliency and security services, TDM voice, VoIP, IP Telephony, Intelligent Numbers, IVR etc)

 

·      Experience with service oriented roles

 

·      Strong technical understanding of Customer Network technologies and optical products & technologies covering :

 

·      Managed networking: protocol stack, IP addressing, routing protocols, Transmission (SDH, MSP, DWDM, Ethernet), MPLS, VPNs, interfaces and standards, …

 

·      High Speed Services, Dark Fiber

 

·     access technologies (Ethernet, MSP,ULL FTTH, xDSL, GCR)

 

·      Internet Access (IP Access, Smart Office, IAS)

 

·      Voice (IN/IVR, VoIP Access, TDM/IP)

 

·      Customer Service background or customer oriented experiences

 

·      Excellent communications skills, both written and verbal

 

·      Bachelor’s degree in Computer Science, Telecommunications or related field.

 

·      Certifications required in one of the previous areas of expertise: Cisco CCNP, CCNA, CCVP sales and design certification, ITIL.