Based in Hong Kong, M800 Limited is a well-established global communication enablement provider for international businesses. We bring the benefits of the convergence of mobile and Internet communications to our customers by enabling multimedia communications through voice calls and messaging, which...

Based in Hong Kong, M800 Limited is a well-established global communication enablement provider for international businesses. We bring the benefits of the convergence of mobile and Internet communications to our customers by enabling multimedia communications through voice calls and messaging, which enhances their customer relationship management (CRM) initiatives. Our services are supported by our secure, carrier-grade telecommunications infrastructure which was developed internally.

To cope with our demanding business, we are inviting high caliber talents to join our team.

Senior NOC Manager

Job level Middle
Work exp Minimum 3 Years
Education Not applicable
Location
Kowloon Bay
Employment type Full Time
Benefits Dental plan, 5-day week, Shuttle bus, Medical plan, Performance bonus
Industry Telecommunications
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Telecommunication
Published On 17/05/2018

Summary

 

M800 is looking for a Senior Manager, Network Operations Center.  The Senior Manager, Network Operations Center will be responsible for directing a team of shift engineer to achieve:

  • The Network Operations team provides 24 hour a day, 7 day a week support.
  • The team is responsible for proactive monitoring, problem analysis and resolution.
  • The team is responsible for guarantee the customer SLA and execute the internal/external escalation if required.
  • The team is the communication bridge between Customer, Sales, Engineer and external vendors.

 

Essential Job Functions:

 

  • Provides leadership, training, mentoring, coaching, and direction to our network operations team.
  • From a leadership perspective: Maintains, manages, monitors, and supports the Company's global network infrastructure
  • Manage relationship with outsourced/partners Network Operations Center (NOC)
  • Be accessible as an escalation point for operational issues

 

Requirement:

 

  • Knowledge of carrier voice service which include VOIP/SIP, SS7, PRA.
  • Knowledge of IT infrastructure
  • Knowledge of monitoring tools
  • Excellent troubleshooting skills and ability to identify and diagnose complex fault conditions
  • Excellent written and verbal communication skills
  • Flexibility to work long hours under pressure during system outages
  • Strong aptitude and desire to learn, and expand skill set to new technologies related to networking services
  • Aptitude to learn through research and hands-on experience
  • Ability to adapt to changing technology environments and requirements

 

We offer attractive remuneration, 5-day work week, performance bonus, medical and other fringe benefits to the right candidate. Interested parties please send your full resume with date of availability, present and expected salaries to email hrm @m800.com.

Applicants not hearing from us within 6 weeks may consider their applications unsuccessful. We may also consider their application for other or future vacancies. Personal data of unsuccessful applicants will be retained for a maximum period of 6 months.