Established in 1872 in Japan, Shiseido Brand has become one of the most beloved skin care and cosmetic brands in the world. Shiseido dedicates herself in the quest of new and richer sources of value and use them to bringing our customers beautiful lives. We are now seeking high caliber candidate who...

Established in 1872 in Japan, Shiseido Brand has become one of the most beloved skin care and cosmetic brands in the world. Shiseido dedicates herself in the quest of new and richer sources of value and use them to bringing our customers beautiful lives. We are now seeking high caliber candidate who shares the same vision to join and grow with us.

Senior Officer – Customer Engagement and Retail Management (Ref: SSU-SOCERM)

Job level Middle
Work exp Minimum 4 Years
Education Bachelor Degree
Location
Kowloon Bay
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Beauty / Health Care / Sports / Fitness
Job function Sales / Business Development / Customer Service > Retail Sales
Sales / Business Development / Customer Service > Sales Management
Sales / Business Development / Customer Service > Others
Published On 02/11/2019

The Role:

To support our continuous business, we are recruiting a Senior Officer to support retail operations. This role will be ideal for candidates who enjoys working and motivating our front-line colleagues, but also have attention to details to make sure the daily operations are running smoothly.

Reports to: Manager, Retail Experience & Education

Responsibilities

  • Assist team managers to lead and drive front-line team in achieving sales targets and business objectives by delivering outstanding customer service;
  • Provide administrative support to the team for maintaining smooth front-line retail operations and documentation;
  • Responsible for daily counter operations and work closely with front-line team;
  • Assist in updating all kinds of daily, weekly, monthly and ad hoc sales and operational reports;
  • Collaborate across different teams and internal business partners (Training/ Finance/HR) to ensure smooth front-line retail operations;
  • Perform any ad-hoc projects as assigned

Requirements

  • University graduate with 3-5 years relevant working experience in retail operations management
  • Exposure in beauty / cosmetics or retail industry is preferable;
  • Sensitive to figures with strong analytical skills.
  • Detail-minded, mature, well-organized and able to work under pressure.
  • Good team player;
  • Excellent command in written & spoken Cantonese & English
  • Proficiency in using MS office and Chinese word processing

What's on offer:

Be part of a growing global organization with a portfolio of around 20 brands, competitive discretionary bonus, quarterly free goods across brands, medical benefits, birthday leave, flexible working hours, wellness program, learning sponsorship, and more. 

Interested?

Please apply with your latest resume stating your notice period, current and expected remuneration package. 

We regret that only shortlisted candidates will be contacted. 

Shiseido Hong Kong is an Equal Opportunities Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only.