Prudential Corporation Asia is one of Asia’s leading life insurance companies with more than 14 million customers in 12 countries. The company is a business unit of Prudential plc of the United Kingdom, and offers a wide range of life insurance, protection, savings and retirement products and services....
Prudential Corporation Asia is one of Asia’s leading life insurance companies with more than 14 million customers in 12 countries. The company is a business unit of Prudential plc of the United Kingdom, and offers a wide range of life insurance, protection, savings and retirement products and services. With a long heritage in Asia, the company has over 500,000 financial consultants who live up to the promise every day to be “Always Listening. Always Understanding". Eastspring Investments, our asset management arm, is one of the region’s largest asset managers with on-the-ground presence in 10 markets as well as distribution offices in the US and Europe. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America.

Senior Officer/Officer, Customer Service Center

Job level Middle
Education Associate Degree
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week, Insurance plan, Medical plan
Industry Insurance
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Insurance > Others
Sales / Business Development / Customer Service > Others
Published On 02/12/2018

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Provide and process information in response to customers’ enquiries, concerns and requests in day-to-day counter operation effectively and efficiently.

Job Responsibilities:

  • Provide and process information by referring to operation systems, guidelines and applications in response to customers’ enquiries, concerns and requests about insurance products and services
  • Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction
  • Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing so as to uplift service standard
  • Communicate and coordinate with different functions/departments to maintain a harmonious relationship so as to enhance the operation efficiency and effectiveness

Job Requirements:

  • Form 7 or above
  • 5 years of experience in Customer Service Operations
  • Good written/spoken English/Chinese (Including Mandarin)
  • Good analytical and problem solving skills
  • Able and enjoy to work with people of diverse backgrounds with strong interpersonal skills
  • Highly organized self-starter, with the ability to meet tight deadlines
  • Able to work independently under pressure and deal with difficult situations in a friendly manner
  • Customer focused and result oriented


Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will be notified.