Blue, trade name of Aviva Life Insurance Company LimitedBlue aspires to build a true digital life insurance business that serves HK customers. We consider ourselves to be the first digital life insurer in Hong Kong. We’re all about evolution through creativity and excited with the thought of changing...

Blue, trade name of Aviva Life Insurance Company Limited

Blue aspires to build a true digital life insurance business that serves HK customers. We consider ourselves to be the first digital life insurer in Hong Kong. We’re all about evolution through creativity and excited with the thought of changing an entire industry for the better. We're looking for people who love innovation, and creating new experience for a traditional industry. If you want to be the first, join us!

Senior Officer / Officer, Customer Servicing

Job level Middle
Work exp Minimum 2 Years
Education Associate Degree
Location
Kowloon Bay
Employment type Full Time
Benefits 5-day week, Dental plan, Insurance plan, Medical plan
Industry Insurance / Pension Funding (MPF)
Job function Insurance > Others
Marketing / Public Relations > Marketing - General / Support
Marketing / Public Relations > Public Relation - Events Management
Published On 29/10/2019

Responsibilities:

  • Provide effective inbound & outbound call services to customers for marketing promotion, product and service inquiry
  • Resolve problems/issues encountered by prospect/customer during their on-line journey or encounter with Blue
  • Assist in application and policy service requirement such as post-sales call, case follow up call and policy retention
  • Maintain good customer relationship and promote Blue services
  • Assist in customer service project development (e.g. Chatbot)
  • Perform ad-hoc task as required by management

 

Requirement:

  • IIQE Paper 1, 3 and 5 are required
  • Minimum 2 years’ experience in the call center, telemarketer; and with customer service experience in life insurance products preferred
  • University or post-secondary education preferred
  • Strong customer-focus with excellent communication skills
  • Effective customer engagement and relationship management
  • Proactive, independent, self-motivated
  • Positive attitude and able to work under pressure
  • Call center operational effectiveness and innovation
  • Compliance and regulatory knowledge and awareness
  • Good command in both spoken and written English and Cantonese, proficiency in Mandarin is a plus
  • PC literate in MS Office
  • Less experience will be considered as Officer