Blue, trade name of Aviva Life Insurance Company LimitedBlue aspires to build a true digital life insurance business that serves HK customers. We consider ourselves to be the first digital life insurer in Hong Kong. We’re all about evolution through creativity and excited with the thought of changing...

Blue, trade name of Aviva Life Insurance Company Limited

Blue aspires to build a true digital life insurance business that serves HK customers. We consider ourselves to be the first digital life insurer in Hong Kong. We’re all about evolution through creativity and excited with the thought of changing an entire industry for the better. We're looking for people who love innovation, and creating new experience for a traditional industry. If you want to be the first, join us!

Senior Officer / Officer, Customer Servicing

Job level Entry
Work exp Minimum 2 Years
Education Not applicable
Location
Kowloon Bay
Employment type Full Time
Benefits 5-day week, Dental plan, Insurance plan, Medical plan
Industry Insurance / Pension Funding (MPF)
Job function Insurance > Claims
Insurance > Others
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 17/03/2020

Responsibilities:

  • Provide effective inbound & outbound call services to customers for marketing promotion, product and service inquiry
  • Resolve problems/issues encountered by prospect/customer during their on-line journey or encounter with Blue
  • Assist in application and policy service requirement such as post-sales call, case follow up call and policy retention
  • Maintain good customer relationship and promote Blue services
  • Assist in customer service project development (e.g. Chatbot)
  • Perform ad-hoc task as required by management

Requirement:

  • IIQE Paper 1, 3 and 5 are MUST
  • Minimum 2 years’ experience in the call center, telemarketer; and with customer service experience in life insurance products preferred
  • University or post-secondary education preferred
  • Strong customer-focus with excellent communication skills
  • Effective customer engagement and relationship management
  • Proactive, independent, self-motivated
  • Positive attitude and able to work under pressure
  • Call center operational effectiveness and innovation
  • Compliance and regulatory knowledge and awareness
  • Good command in both spoken and written English and Cantonese, proficiency in Mandarin is a plus
  • PC literate in MS Office
  • Less experience will be considered as Officer

This position is open to applicants of both sexes, persons from all racial groups and with disability. All information provided by applicants will be used only for recruitment purposes Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Company. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Company to do so, after which the personal data will be destroyed.