Senior Operation Manager (Customer Due Diligence)

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Not Specified
Employment type Full Time
Industry Banking
Job function Banking / Finance > General / Operations
Banking / Finance > Legal / Compliance
Banking / Finance > Retail Banking / Branch Banking
Published On 31/05/2019
ref. 495365

Job No.: 495365
Employment Type: Full time
Departments: Personal Banking Risk And Integrated Management Department
Job Functions: Bank Operations, Compliance



  • Perform regular review of end-to-end processes, and identify areas for improvement to ensure and control potential risks of frontline units;
  • Ensure AML compliance level with local rules and regulations as well as keeping abreast of company policies;
  • Develop a mechanism to ensure that customer data is updated in a timely manner as well as compliance with the Bank's policies, related banking ordinances, and other regulatory requirements
  • Provide advisory support on procedural issues on retail banking business
  • Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control
  • Liaise and collaborate with different business units to complete the project/other work assigned by the management.
  • Manage and coordinate the ad hoc projects or emergence incident.



  • University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
  • Minimum 5 years' retail banking experience in procedure formulation, process improvement or project management, preferably in AML / compliance related exposure ;
  • Strong understanding on retail banking operations with knowledge of banking environment and regulatory requirements in Hong Kong
  • Self-motivation with excellent interpersonal, communications and presentation skills;
  • Proficiency in spoken and written Cantonese, English and ideally Mandarin.
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing