AIA International Limited About AIA Hong Kong and AIA Macau AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 11,000 financial planners*, as well as an extensive network of brokerage and bancassurance...
AIA International Limited About AIA Hong Kong and AIA Macau AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 11,000 financial planners*, as well as an extensive network of brokerage and bancassurance partners who serve more than 1.8 million customers*. Our products range from individual life, group life, accident, medical and health, personal lines insurance to investment-linked products with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high net worth customers.* As of February 2016

Senior Services and Sales Advisor

Job level Entry
Education F.5 - F.7 or DSE
Location
Within Hong Kong
Employment type Full Time
Industry Insurance
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Quality Control / Quality Assurance > Quality Control & Assurance
Published On 20/10/2018
ref. Employer Ref. 25881

Job Summary

The incumbent will be responsible for providing policy and application services to our customers through outbound and inbound calls with professional manner and service excellence in our team.

 

Job Responsibility

  • Handle inbound and outbound customer loyalty programs
  • Application checking and making outbound follow up calls to customers/Agent.
  • Support customer interaction / policy services such as service registration, satisfaction survey, renewal etc.
  • Follow up after-sales service to customers and appointment services
  • Handle customers’ enquiries on insurance related products.
  • Help generate sales revenue of direct/indirect/ renewal business through making outbound calls when necessary

 

Job Requirements

  • Form 5 or above with telemarketing or customer service experience
  • With IIQE licensed paper 1 & 3
  • Good command of spoken Cantonese, with added advantage for candidate with high proficiency of both English and Mandarin.
  • Good interpersonal, communication and telephone handling skills
  • Good command of MS office and English writing
  • Independent, detail-mined

 

We offer 5-day work week, annual leave, life insurance and medical benefits and gazetted public holiday.

 

We offer an attractive remuneration package to the successful candidate.

 

Candidates with less experience will be considered as Services and Sales Advisor.

 

We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking “” for our processing.

 

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications no longer than 24 months after which the documents will be destroyed.