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ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.

With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.

Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.

ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region. With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year...

ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.

With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.

Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.

Senior Vice President, User Experience (UX/UI Talent) - Banking

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Location
Kowloon Hong Kong
Employment type Full Time
Industry HR / Recruitment Services
Job function Banking / Finance > Retail Banking / Branch Banking
Banking / Finance > Others
Media / Advertising > Media Strategy / Plan / Buy
Published On 26/03/2018 2018-03-26

Principal responsibilities

  • Lead the team to deliver best in class UX and visual design for the Bank’s Digital channels, namely public websites, internet banking and mobile
  • Plan and execute qualitative and quantitative user research studies
  • Analyse and communicate the voice of the user to stakeholders
  • Manage and create annotated wireframes, user flows, journey maps, personas, and functional prototypes
  • Drive a significant revenue return through the Digital channels to ensure a competitive digital advantage for the Bank
  • Stay aware of new opportunities, technologies and trends related to the user experience profession
  • Drive innovation by providing delivery products sufficiently different to those of our competitors
  • Manage all internal stakeholders and external agency relationships relevant to the role, ensure budgets and agency outputs are continuously optimised
  • Familiar with local regulation and customs and able to tailor-made services individually
  • Support the professional skills development across the discipline, and the wider team development
  • Promote sustainable cost savings and operational efficiencies through standardising systems, processes and products

Requirements

  • University degree in Interaction Design, Information Architecture or a related discipline is preferred
  • Proven design and user experience background with industry expertise and experience
  • Deep understanding of customer attitudes, needs and expectations across PC, mobile, tablet and social media
  • Experience of leading, managing and motivating a team in a customer focused organisation, in disciplines such as digital, technology services or change management
  • Knowledge of design tools plus a clear interest in experimenting with new techniques and tools
  • Strategic and innovative mindset, with strong relationship management skills to satisfy a wider range of internal and external customers with conflicting priorities
  • Forward planning and resourceful, with excellent communication, negotiation and leadership skills
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Please send full resume (MS word) with latest and expected salary to peter.pang@zebra.com.hk.