Tesla’s goal is to accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. Model S is the world’s...

Tesla’s goal is to accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. Model S is the world’s first premium sedan to be engineered from the ground up as an electric vehicle. Model S was named Motor Trend’s prestigious 2013 Car of the Year, achieved the best safety score of any car ever tested by the NHTSA, and Consumer Reports is calling it the best car it has ever tested.

Tesla Motors is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional automotive product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone, you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we're trying to do too difficult.

Service Advisor 汽車維修顧問

Job level Entry
Education Not applicable
Location
Tsuen Wan
Employment type Full Time
Benefits 5-day week, Dental plan, Medical plan, Shuttle bus
Industry Automotive / Motor Vehicles
Job function Engineering > Mechanical Engineering
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Engineer / Technical Sales
Published On 29/10/2019

The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center in Hong Kong; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 

特斯拉現正招聘一位經驗豐富的維修顧問加入我們 ─ 世界著名的電動汽車有限公司。這個職位需要接觸客人,因此人際關係及技能同樣重要。應徵者必須擁有良好的溝通技巧及書寫能力。我們樂意與你見面如果你有興奮接觸及提供優秀的客戶服務。取錄者將於香港的維修中心工作,並於有需要時到外地工幹。如果你有興趣成為世界級電動汽車服務團隊的一分子,我們誠意邀請你來信。


Responsibilities:

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention. 
  • Return missed phone calls, email in no less than 5 minutes 
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention 
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary 
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle 
  • Coordinate the detail of every vehicle prior to delivery 
  • Coordinate the delivery time or pick up with each customer 
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed. 

 

Knowledge, Skills, and Abilities:

  • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles 
  • Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment 
  • Understanding of basic automotive techniques related to repair and servicing of automobiles 
  • Ability to follow oral and written instructions with attention to detail 
  • Willingness to learn new and innovative automotive technologies 
  • Establish and maintain cooperative working relationships with those contacted in the course of work to include the public 
  • Perform detailed daily record keeping and reporting 
  • Effectively handle multiple priorities, organize workload, and meet deadlines 
  • Work in a team-based environment and achieve common goals

 

Requirements:

  • Dealer Management System(s), Outlook, and MS Office
  • Associate Degree or certificate in Automotive Technology, preferred
  • Retail automotive service experience, preferred
  • Fluency in Chinese and English

 

工作職責:

  • 接聽電話、回覆電子郵件及招待親臨維修中心的客戶
  • 五分鐘內回覆未接來電及電郵
  • 通過電話解決客戶疑難,並向維修管工及經理匯報
  • 準確而詳細地記錄問題到經銷商管理系統
  • 進行系統交易,並向客戶講解及總結維修報告
  • 與廠內同事議定維修時間,並通知及向客戶講解維修情況
  • 與客戶安排車輛交還時間
  • 跟進客戶車輛維修後的情況,以定確保客戶滿意維修服務

 

工作要求:

  • 了解汽車零件及維修方法
  • 能操作和維修各種電力工具、工場設備及測試設備
  • 了解基本的汽車維修和保養技術
  • 能跟隨及執行口頭及書面指示
  • 願意學習創新的汽車技術
  • 無論對內對外都能建立及保持良好的合作關係
  • 準確詳細地記錄日常工作及預備報告
  • 能夠同時處理多項工作,並能預期完成
  • 有團隊精神,以達到共同目標

 

學歷要求:

  • 懂經銷商管理系統、Outlook和Microsoft Office
  • 與汽車或相關的學歷證書或文憑課程
  • 有零售汽車相關經驗者優先考慮
  • 操流利粵語及英語,良好的英文及中文書寫能力。