About SATS HK Limited SATS HK Limited is a joint venture of Hong Kong Airlines Ltd and SATS Ltd. We provide a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers. For more information, please...
About SATS HK Limited

SATS HK Limited is a joint venture of Hong Kong Airlines Ltd and SATS Ltd. We provide a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers. For more information, please visit our facebook (https://www.facebook.com/satshongkong)

We are now inviting high caliber individuals to join us for the following position.

新翔 (香港) 有限公司為香港航空新加坡新翔集團的合資公司,在香港國際機場提供一站式優質卓越的停機坪及旅客地勤服務。為配合業務發展,現正積極招攬各方人才加入SATS HK團隊。

我們誠邀對航空業充滿熱誠的您,與我們一同體驗您的「飛」一般之旅。加入 SATS HK成為我們的STAR, 開展您的夢想道路。

Service Control Supervisor

Job level Entry
Work exp Minimum 2 Years
Education F.5 - F.7 or DSE
Location
Chek Lap Kok
Employment type Permanent
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Travel / Tourism > Airline
Travel / Tourism > Others
Published On 12/02/2019

Roles

  • The Service Control Supervisor is responsible to Manager, Service Control for overseeing and managing live flight activities at Integrated Airport Centre (IAC) including company bus management and flight disruption handling.
  • Act as role of main coordinator at IAC and ensure all flight related messages to be disseminated to parties concerned in timely manner.
  • Establishment and dissemination of relevant reports on a daily, monthly and ad-hoc basis.
     

Accountabilities

  • Overseeing and managing the company’s flight movement while on shift.
  • Coordinating the day of staffing for the IAC.
  • Liaising with airline personnel and company departments for routine flight operations.
  • Manage and monitor daily resources, overtime and flight On-Time-Performance  
  • Updating and monitoring ACDM system and provide updated live flight information to departments for their resource deployment.
  • Prepare and verify Flight Rescheduling Control System (FRCS) in accordance with airlines schedule provided to ensure accuracy of airport FIDS. 
  • Managing the recovery of flight schedules during Irregular Operation (IROP) situations by engaging FCRS system and release latest slot status to individual airline and all functional departments.
  • Ensure that administrative and control policies and procedures are updated and disseminated in timely manner.
  • Serve as main coordinator of Corporate Emergency Response Plan while on duty. Initiating the Emergency Response Plan when required.
  • Act as decision maker on behalf the airlines (if applicable)
  • General administration works, order stationary, stock control, update airline’s manuals, update leave plan
  • Update airline database/system when required
  • Organize training for the team and ensure training records are updated
  • Monitor staff performance and carry out necessary on-job-training

 

Capabilities and Experience

  • Experienced - minimum 2 years of job-related experience required
  • A valid driving license class 2 is preferred
  • Background of flight operations or station control experience will be an advantage
  • Good leadership skills & ability to work on own initiative
  • Team worker and shift duties required
  • Good English and Chinese will be an advantage
  • Strong numerical ability
  • Customer focus, willing to go the extra mile
  • Detail-minded is essential
  • Ability to work independently

 

 

If you feel interested in our position, please come to our walk-in Interview:

 

Date: Every Tuesday to Friday (Except Public Holidays)

Time: 09:30 am - 11:30 am & 2:30 pm - 5:00 pm

Venue: Rm501, 5/F, Asia Airfreight (AAT) Terminal 2, 10 Chun Ping Road, Lantau, Hong Kong (香港大嶼山香港國際機場駿坪路10號亞洲空運中心5樓501室)

 

***Please bring the following documents when you come***

1) HKID Card

2) Resume and photo 

3) Original documents of educational and work references

 

OR send your cover letter and resume with present & expected salary and available date via

 

[ ] or or Whatsapp at 6686 8908

 

We offer attractive remuneration package to the right candidate.

 

Personal data collected will be used for recruitment purpose only