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Microware Limited is one of the largest one-stop IT solution providers in Hong Kong. Our clientele covers organizations of various sizes and from different business sectors. Looking ahead, we are committed to further developing innovative solutions across various computer platforms and exploring new business opportunities.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Microware Limited is one of the largest one-stop IT solution providers in Hong Kong. Our clientele covers organizations of various sizes and from different business sectors. Looking ahead, we are committed to further developing innovative solutions across various computer platforms and exploring new...

Microware Limited is one of the largest one-stop IT solution providers in Hong Kong. Our clientele covers organizations of various sizes and from different business sectors. Looking ahead, we are committed to further developing innovative solutions across various computer platforms and exploring new business opportunities.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Service Delivery Manager

Job level Senior
Work exp Minimum 7 Years
Education Bachelor Degree
Location
Kwun Tong Kowloon, Hong Kong
Employment type
Benefits 5-day week, Medical plan, Performance bonus, Education subsidies
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > IT Management
Information Technology > Network / System Admin
Published On 26/05/2018 2018-05-26
ref. (Ref. PS/SDM)

Job Responsibilities:

  • Manage Operation, Service Desk Support and Managed Services Teams
  • Manage day-to-day operational activities/issues and following ITIL model and best practices
  • Participate in the system/procedural review and analyse the existing business processes to identify the improvement areas
  • Assist in managing processes, operations and systems workflows and ensure the consistency in service delivery
  • Lead through preparation and production of required reports/plans including SLA/KPI, Health Check & Capacity Plan etc.
  • To be the prime focal point to liaise with customers on all service deliverables and service review
  • To be the service escalation point when incidents’ severity reaches pre-defined level

 Job Requirements:

  • Bachelor's degree in Computer Science or equivalent
  • ITIL v3 and PMP/PRINCE2 certification (ITIL Expert certification is an added advantage)
  • 7 years’ working experience in the IT Industry with at least 3 years’ experience in Service Delivery Management level
  • Proven experience in managing IT service based on ITIL practice and processes
  • Good interpersonal and communication skills drive the team to meet commitment and quality standard
  • Proficiency in spoken and written in both English and Chinese

 

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary to recruit@microware.com.hk

* Personal information collected will be used for recruitment purpose only