We recruit across different industries and functions, including Sales & Marketing, Retail Operations, Engineering, Supply Chain & Procurement, IT, Human Resources, Finance. We offer career opportunities at MNC, Fortune 500 and local companies. We share consultative advice to your career growth...
  • We recruit across different industries and functions, including Sales & Marketing, Retail Operations, Engineering, Supply Chain & Procurement, IT, Human Resources, Finance. 
  • We offer career opportunities at MNC, Fortune 500 and local companies.
  • We share consultative advice to your career growth
  • We provide recruitment solution for talents in your market

Get you the right job. Get you the right person.

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Service Delivery Manager [Business Operational Process Optimization / Financial client]

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location
Taikoo Shing
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Information Technology
Job function Information Technology > IT Project Management
Information Technology > IT Management
Sales / Business Development / Customer Service > Account Servicing
Published On 24/03/2018

About the company

Our client is a leading ICT provider in HK. Apart from providing document consultancy services and solutions, they also provide business consultancy services, communication and marketing services and business process optimization services. They are now looking for Service Delivery Manager to manage the service quality to clients who mainly from financial industry. 

 

Job Description 

  • Managing service delivery to one or more customers, promoting the continuous improvement of productivity, service quality and customer satisfaction
  • Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction
  • Developing strong customer relationships and networks effectively to ensure service excellence
  • Achieving productivity improvements resulting in high value for customer, margin enhancement and good P&L performance
  • Growing the clients’ business performance through Business Process Outsourcing
  • Performing team leadership and people management

Why you?

  • Bachelor's degree in any discipline 
  • 5 years experience in managed services(Business Process Outsourcing exp is a plus)
  • Good command of English in both written and verbal
  • Excellent verbal and written communication skills
  • Excellent communication, interpersonal and people management skill
  • Experience providing detailed reports related to incidence and SLA’s

How to Apply?

If you are looking for career changes, you may send resume to resume(at)sixpeoplemap.com , quoting Job Ref# 7147. You may also contact us at +852 2807 3113. Action now and share with you friends for referral rewards.

 

http://www.sixpeoplemap.com/look-for-other-jobs